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            Business ProfileReal Relax

            Orthopedic Chairs

            Contact Information

            Chino, CA 91710

            Visit Website
            (800) 513-5727

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Chino, CA 91710
            BBB File Opened:
            8/7/2019
            Years in Business:
            8
            Business Started:
            11/21/2015
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Purchased real relax massage chair on December 22, 2023 for $1,343.92 US dollars.In early June just 6 months of owning and only under 10 uses. The chair stopped working. We performed troubleshoot as instructed on Amazon where chair was purchased and chair still not working. Initial manufacture contact on June 25th via email. After 2 days I was told to take a video. I explained theres no power at all. I was told to use a new outlet. So I did and still no power. Then I was instructed to go into the motherboard of the chair. I was instructed to take a screwdriver, open panel and examine a fuse. Then I was instructed to replace fuse. Which I did and still no power. Then I was told to purchase new fuse and replace- which I did and still no power. And now they are asking me to take video again like I dont have a case already open. Warranty expires in December and they are delaying repair furthermore its under warranty and Ive had to purchase screwdriver and new fuse and still have no power to this chair purchased less than a year ago.
            Read More
            Read 22 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mark C

            05/29/2024

            Bought a massage chair. Used it about a dozen times. Failed in mid massage with heavy electrical burning smell. It's under warranty. Contacted company via email. They asked for pics. Sent them. Asked for a video (not sure why) sent that. Now saying they'll send a video on how to take a video of the inside? Getting the runaround. Seeing other reviews this is the company policy to delay and delay. I will not go away. Paid $1900 for a faulty product.
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

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