Business ProfileforNexgrill Industries

I purchased a brand new NexGrill ************** Grill in July 2023 from *********** This grill has literally never worked since purchase. I did use it to cook once, but I received an error code during that cook as well. Since purchase, I have spent countless hours on their troubleshooting app and website. Their Tech support team is closed on the weekends, which is typically when I am trying to grill for friends and family. However, I have also spent hours talking to them as well to try and get through error codes and malfunctions on this grill. Although under warranty, I have also had to pay shipping for parts that Tech Support deemed needing to be replaced even though the grill has never actually cooked anything. This was a new model line for NexGrill when I made my purchase. Now that a year has passed, there are many reviews on their website and ********** that detail a similar experience as I have had with this model. This grill is a lemon. I spoke to a customer service agent about my experience with this grill and my hope that NexGrill would agree that a replacement to an equivalent model without the electronic board would be in order based on my experience. She was very nice and agreed. She created Case#- CE-******-R7K8 and ensured me that someone would be in touch within 24 hours to gain resolution on the issues I had experienced. No one ever called back.