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            Business ProfileThe Collected Group Company, Llc

            Retail Stores

            Contact Information

            4775 Eucalyptus Ave

            Chino, CA 91710

            (562) 507-4262

            Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D+

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            Business Details

            Location of This Business
            4775 Eucalyptus Ave, Chino, CA 91710
            BBB File Opened:
            11/21/2023
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            11/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Good morning! This is my third piece of communication regarding my return credit. I am really tired of dealing with the lack of communication, your company does not answer the phone and the communication is not consistent. I have not received my credit for the $368.00 to my original form of payment. This is ridiculous because you received the return on November 10th and as of today, my credit has not been processed and it has been 11 days, which exceeds the timeframe for credits based on your company policies. I want my credit processed. I suppose I must contact the company CEO to get any results.******************************* - Merchandise Returned / Credit has not been processed (Order #EQ-223747 - *** Tracking #1Z189V499090802222 11-4-2023)2 Yahoo/Sent ******************************* <********************>To:EQUIPMENT Cc:******************************* Tue, Nov 14 at 9:46 AM Show original message On Tuesday, November 14, 2023 at 09:46:18 AM EST, ******************************* <********************> wrote:Good morning!I am writing again regarding my merchandise return of Order #EQ-223747. This was returned on Saturday, November 4th, 2023 via *** Tracking #1Z189V499090802222. The package is showing delivered to the Equipment location. However, as of this morning, Tuesday, November 14th I still do not have a credit to my original form of payment. I am not sure why this process is taking so long and I am very tired of dealing with your organization. Again, I can never get anyone on the phone to have any type of dialogue. Purchasing with Equipment has been a nightmare of inconvenience and fragmented communication, which in this day and age of technology is "unacceptable".See proof of delivery and acceptance by ******* on November 11th at 11:20 am.Inline image Whomever at Equipment has the power to complete this return credit transaction, please process my credit as soon as possible. This has been over a week and a half waiting to receive my money back. A timely response would be appreciated.Thank you,

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