ComplaintsforThe Collected Group Company, Llc
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Good morning! This is my third piece of communication regarding my return credit. I am really tired of dealing with the lack of communication, your company does not answer the phone and the communication is not consistent. I have not received my credit for the $368.00 to my original form of payment. This is ridiculous because you received the return on November 10th and as of today, my credit has not been processed and it has been 11 days, which exceeds the timeframe for credits based on your company policies. I want my credit processed. I suppose I must contact the company CEO to get any results.******************************* - Merchandise Returned / Credit has not been processed (Order #EQ-223747 - *** Tracking #1Z189V499090802222 11-4-2023)2 Yahoo/Sent ******************************* <********************>To:EQUIPMENT Cc:******************************* Tue, Nov 14 at 9:46 AM Show original message On Tuesday, November 14, 2023 at 09:46:18 AM EST, ******************************* <********************> wrote:Good morning!I am writing again regarding my merchandise return of Order #EQ-223747. This was returned on Saturday, November 4th, 2023 via *** Tracking #1Z189V499090802222. The package is showing delivered to the Equipment location. However, as of this morning, Tuesday, November 14th I still do not have a credit to my original form of payment. I am not sure why this process is taking so long and I am very tired of dealing with your organization. Again, I can never get anyone on the phone to have any type of dialogue. Purchasing with Equipment has been a nightmare of inconvenience and fragmented communication, which in this day and age of technology is "unacceptable".See proof of delivery and acceptance by ******* on November 11th at 11:20 am.Inline image Whomever at Equipment has the power to complete this return credit transaction, please process my credit as soon as possible. This has been over a week and a half waiting to receive my money back. A timely response would be appreciated.Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.