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            Business ProfileLuv Sola Flowers

            Artificial Flowers

            Contact Information

            1120 Bay Blvd Ste F

            Chula Vista, CA 91911-7169

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            1120 Bay Blvd Ste F, Chula Vista, CA 91911-7169
            BBB File Opened:
            9/8/2021
            Years in Business:
            6
            Business Started:
            12/25/2017
            Type of Entity:
            Sole Proprietorship
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/08/2021

            Complaint Type:
            Product Issues
            Status:
            Answered
            I placed an online order a package of flowers arrived damaged. I reached out to company they ask for photo I sent them a photo . Owner was very rude and unhelpful told me the itiem was fine (it wasnt ) I offered to send the product back so he could see for himself. I was not satisfied with his response an offer of a gift card rather then a refund or replacement. He also threatened me with legal action if I posted a review. Obviously no legal action can be taken for posting an honest review but I dont appreciate being threatened. Id like a refund and an apology.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kristen C

            12/01/2023

            Product not as described; customer service was so excellent that they threatened me with legal action if I left a bad review.

            Luv Sola Flowers Response

            12/02/2023

            As we mentioned several times in our email communication, we want to clarify that our Raw Assortments are a mix of various flowers from our raw collection, as clearly stated in our product descriptions. The inclusion of the Sunflower Daisy, a part of our Raw Collection, aligns with what was described and purchased. We understand that individual expectations can vary, but you received exactly what you ordered, which matches the description provided on our website.We are always open to constructive feedback and strive to resolve genuine issues. However, it's important to clarify that your repeated threats of negative reviews if we did not 'fix' an issue that was in line with the product ordered, puts us in a challenging position. Our policy is to provide accurate product descriptions and excellent customer service, but we cannot acquiesce to demands that go beyond the scope of our business practices.A copy of the email communication showing your threats is available to share.

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            Better Business Bureau Serving the Pacific Southwest

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