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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Bank of America

          View full profile
          Location of This Business
          265 E St Ste A, Chula Vista, CA 91910-2930
          Email this Business
          Headquarters
          100 N Tryon St STE 220, Charlotte, NC 28202-4031
          BBB File Opened:
          3/22/1990
          Years in Business:
          76
          Business Started:
          1/1/1948
          Business Incorporated:
          7/31/1998
          Type of Entity:
          Corporation
          Number of Employees:
          32767
          Alternate Business Name
          • Bank of America
          • Millitary Bank of America
          • Bank of America Corporation
          • Bank of America N.A.
          • Bank of America Home Loans
          • Merrill Lynch Private Client Group
          • Bankamericard Center
          • Countrywide Mortgage
          • Countrywide Home Loans
          • Countrywide Credit Industries
          • Countrywide Home Loan Inc
          Business Management
          • Mr. Patrick Davidson, Customer Relations Supervisor
          • Mr. John Reed, Manager
          • Mr. Doug Smith, Branch Manager
          • Mr. Alfonso Solis, Loan Officer
          Contact Information

          Principal

          • Mr. Patrick Davidson, Customer Relations Supervisor
          • Mr. John Reed, Manager
          • Mr. Doug Smith, Branch Manager
          • Mr. Alfonso Solis, Loan Officer

          Customer Contact

          • Mr. John Reed, Manager
          Additional Contact Information

          Fax Numbers

          • (619) 668-0170
            Primary Fax
          • (858) 514-8355
            Other Fax

          Phone Numbers

          Email Addresses

          Website Addresses

          Service Type
          Referral Assistance
          • Federal Deposit Insurance Corporation
            Consumer Response Center
            Kansas City MO 64108
            Fax Number: 816-234-9060
            http://www.fdic.gov

          Alerts

          See What BBB Reports On

          Licensing

          On 08/05/2016 BBB confirmed that Bank of America had not obtained a necessary license from Nationwide Mortgage Licensing System. BBB encourages you to contact the following agency or agencies to confirm this information: - http://mortgage.nationwidelicensingsystem.org - (240) 386-4444

          Licensing

          On 10/10/2017 BBB confirmed that Bank of America had not obtained a necessary license from CA Department of Financial Protection & Innovation (DFPI). BBB encourages you to contact the following agency or agencies to confirm this information: - https://dfpi.ca.gov/ - (866) 275-2677

          Government Action: BBB reports on known government actions involving business’ marketplace conduct:

          Consumer Financial Protection Bureau v. Bank of America

          The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

          On May 4, 2022, Bank of America entered into a Consent Order with the Consumer Financial Protection Bureau. The Consent Order settles allegations that Bank of America unlawfully froze customer accounts, charged garnishment fees, garnished funds, sent payments to creditors based on out-of-state garnishment court orders that should have been processed under the laws and protections of the states where the consumers lived, and inserted unfair and unenforceable language into customer contracts that purported to limit customers’ rights to challenge garnishments. Under terms of the Consent Order, the business agreed to refund or cancel imposed fees from unlawful garnishments, review and reform its system for processing garnishments, and pay a civil penalty of $10 million.

          This action is final.

          Contact Information

          265 E St Ste A

          Chula Vista, CA 91910-2930

          Visit Website
          Email this Business
          (619) 425-0960

          Accreditation

          This business is not BBB Accredited

          Years in Business: 76

          BBB Rating

          A-

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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