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ComplaintsforThe Venue at Eastlake
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The business is a banquet hall where I had planned to have my wedding in 2020. Obviously, because of the pandemic, many parties were postponed. However, we continued with our payments in hopes of postponing the party for when things got better. The total amount we invested in this venue was about $5,000 and the contract we signed clearly states a full refund is in order if the party does not happen due to extreme circumstances.We have tried contacting them by phone, email, in person, certified letter and through a lawyer to no avail. We visited the venue yesterday hoping to run into the owners and nothing. I noticed they had a BBB logo on their front door but they are not listed here. We also visited their other business a few doors down called "The Search Bar" and they were not there either. I understand this might be out of the timeframe the BBB usually helps with these issues, however, I do not believe we are the only ones they have one this to and the fact they are advertising themselves as accredited by the BBB was upsetting.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.