ComplaintsforBillion Creation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I made an online order on 8/10 that got refunded because of multiple orders to the same household but the policy states one per person not household I have tried to talk to the manager who was very rude and would not give me her name I was able to email the owner but he gave me the same answer. Policy on website needs to state the correct policy to avoid the same issue.Business response
09/06/2022
We issued this customer a full and prompt refund on the item she ordered. When she contacted us to get an explanation as to why her order was cancelled, we explained our policy of one of these hats per person (our policy is listed on our product listing and we reiterate that a violation of our policy could result in order cancellation). We also reserve the right to refuse service to anyone for any reason. This style the customer purchased is a limited edition hat and we were trying to make sure that as many actual customers as possible have access to this product at retail price, instead of paying a significant amount more from a scalper for this same product. We also addressed customer's concern that more than one person could want to buy in a household. We understand this happens, but there were multiple orders from this customer's address and several of the orders were placed by the same individual, which is what triggered a violation of our policy of one per person in this case.
We have addressed every issue the customer has brought in a prompt and responsive fashion. We care deeply about all our customers, even ones we have to say no to. If customer reached out to us again, we would do our best to assist her.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
687 Palomar St Ste 3
Chula Vista, CA 91911-2671
Business hours
Today,11:00 AM - 5:00 PM
MMonday | 11:00 AM - 5:00 PM |
---|---|
TTuesday | 11:00 AM - 5:00 PM |
WWednesday | 11:00 AM - 5:00 PM |
ThThursday | 11:00 AM - 5:00 PM |
FFriday | 11:00 AM - 5:00 PM |
SaSaturday | 11:00 AM - 5:00 PM |
SuSunday | 11:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.