ComplaintsforPerez Delivery LLC
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Perez Delivery LLC was contracted by RXO and Peloton to deliver a Peloton treadmill to our home. After the delivery was complete, I later noticed a 1" chunk out of our wood flooring next to where the Peloton was placed. The scratch was not there prior to delivery and it is my assertion that it occurred during delivery with the large heavy pieces and metal tools being used. I filed a claim with RXO to have the mattered looked into. I later received the attached piece of mail with no contact ever made to me and no resolution sought. The very same people investigating the matter are the principals of the company. There was no third party adjuster or individual looking into the complaint and no contact was ever made to me until the denial of liability form was mailed to me. After receiving the denial of liability, I contacted the named individual by email voicing my disagreement with the findings and he insisted that he would contact me by telephone to discuss. I was never contacted and no further correspondence has come my way. I have the flooring materials and would like the service provide to pay for the labor for my contractor to swap out the single damaged floorboard.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.