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ComplaintsforLovely Shibas
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We purchased a Shiba Inu puppy from Lovely Shibas in February for a total of $3400. The breeder never disclosed that the puppy is a product of inbreeding. That led to many genetic disorders including patellar luxation, a genetic issue that my puppy was recently diagnosed with by our local pet hospital and will need surgery. The breeder also misled us by claiming they provide a one-year health guarantee against any genetic abnormalities (they claimed this in texting, verbally, and also on their AKC website). After we confronted them with these facts, the breeder took down that health guarantee description from her AKC website and we have screenshots of the before-and-after. According to Californias Puppy Lemon Law (The ***************************** Pet Breeder Warranty Act), the buyer is entitled to receive reimbursement for veterinary fees up to 150% of the purchase price plus sales tax. The surgery cost on one leg is $3500 and we don't even know what other genetic issues our puppy might have due to inbreeding. We are asking for a 100% refund of the purchase price ($3400) to cover our puppy's surgery.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.