ComplaintsforAnjolee
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction: 6/14/2024 Amount of money paid: ******** Nature of dispute: Transaction canceled by business due to business's fault for stating the wrong price on the website.I'm seeking the business to honor the price seen on the website as I have proof that it was the actual price advertised. I have been looking around for a gift and have been going back and forth between their website and others, and every time I did this, the price on their website was the same: 2k++. This wasn't just a one time visit to the website, therefore, it was definitely not a glitch as claimed by the business. As the price was such a bargain for the product, I chose to purchase from them. Little did I know, they canceled my transaction immediately after and changed the price on their website and claimed that I was wrong and it was a glitch. I'm very disappointed and furious as this gift is very personal and I have been eyeing on it for at least 2 weeks until I made the decision to purchase. All I'm asking is that they honor the original price advertised.Business response
06/21/2024
Once the order was received, our company discovered that there was a major price glitch on the item the customer purchased. The customer noticed that the price was unreasonably low for the selected item and decided to proceed with the purchase regardless. Anjolee communicated with the customer and informed about the pricing error. Anjolee issued a refund immediately to the customer. Unfortunately, due to the significant amount difference, honoring the price shown to the customer was not an option.Our company has a "terms of use" policy as shown on this page: *************************************************************
If a products listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged price. We apologize for any inconvenience this may cause.
All prices are subject to change without notice. Material on the site may also contain technical inaccuracies or typographical errors (including pricing errors), and may be changed update or modified at any time and without notice.
All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only.
We will not be held liable or responsible for any such inaccuracies, errors, changes or updates. We reserve the right in our sole discretion to add, delete or change some or all products and services at any time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.