ComplaintsforAker Leather Products

• Initial Complaint

  06/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Date of Purchase: May 30, 2024 Order Method: On-Line Order#: ***** I have not received any updated information pertaining to the order. A check of the order status through their company website simply shows "Processed" and this status has not changed since the time of purchase. I have attempted to call them by phone by using their toll free number and the phone number directly associated with their company. I have not ever been able to reach anyone and am forced to leave voice mail after voice mail. The message from their automated answering states that a return call will be made within 24 Hours, but again I have not ever heard back. I have sent a request for update by using their "Contact Us" tab on their website which promised a 48 Hour response, but again have not heard from anyone. This appears as if the company may be a SCAM.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I made a purchase of a holster and belt on 05/21/2024 for $189.56 which was charged to my card on the day of the purchase. I never received an email confirmation regarding this purchase however the charge is still on my credit card, not pending but charge has been completed. I have tried by email and phone however no one ever answers the phone, I never have received a callback from the numerous voicemails left and have never recieved an email response. The ***** number listed on the websites indicates it is no longer in service. I have read a previous complaint filed with the BBB with the same issues. I have been trying to get a confirmation email with tracking information on the products that have already been paid for or simply refund my money, this is not the way to treat customers and/or run a business!!!

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am an Animal Control Officer for Santa Rosa County, ******* and I was attempting to order a duty belt and other equipment for work. I placed my order, order #*****, for $252.45 with **** Leather on 1/19/24. I read on **** Leathers FAQ on their website that **** Leather will send and email regarding whether the products that you ordered are in stock or delayed. I also read that **** Leather will not charge your credit card until the items you ordered are ready to be shipped. **** Leathers FAQ also stated that the charge on your card will show up temporarily, but go away if your items are not in stock. **** Leather charged my card, and the payment was processed completely on 1/21/24 for the full amount of $252.45. The charge is not a pending transaction, but a completed transaction. I have yet to receive an email regarding my current order status since my card has been charged. I have attempted to contact **** Leather multiple times, by phone call and by email but to no avail. I called during normal business hours every time, and I left a voicemail. Neither of my forms of contact regarding my order status was acknowledged or responded to. I am a first time customer of **** ********************** and this is disappointing. I would like some help with a resolution. Either help to have them contact me with an updated order status or restitution of some sort would be greatly appreciated.

  Business response

  01/29/2024

  We have reached out in response to this customers inquiry. For note - an original order was placed on January 19th, when our factory was closed. The following week we had our sales staff out of the office attending one of the industries largest trade shows. Upon arrival back, our staff has been in direct contact with the customer to advise on the status of order, as well as advise on the situation for delayed response. While we understand that a week delay can be frustrating, we would like to remind the customer that all of our ********************** are handcrafted at our facility based on order request, and that most orders will generally take about 2-3 weeks unless all of the items ordered are in stock. We have responded to the customers inquires by email and are awaiting a response. As our sales staff is back in the office, we are currently available by phone during normal business hours. Please let us know if there is anything else that we can assist with. 

  Customer response

  01/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On November 28th, 2022 I ordered a holster from **** Leather. I did not receive the order until January of 2023. During that span I made several attempts by phone and email and it was not until I made a bad review on here did I get an email from them. Once the order arrived it was wrong and I sent it back following their instructions and taking an extra step of certified mail. This was on February 09, 2023 someone at the company signed for it. They will not answer the phone nor will they respond to my email about whether they will refund me or make the holster correct.

  Business response

  03/02/2023

  We apologize for any inconveniences this may have caused. Our email transactions and phone records reflect several conversations between you and customer service between November to January to advise on the delayed production as the item you ordered was a made to order item as well as a newer product of ours. Items that are made to order have a standard ***** production day cycle which is relayed on our order confirmation, as well as our communication during December.  Upon receipt of the product, you advised there was an issue with the fit and requested a return and this was marked for a factory inspection as there had been several recent returns with the same issue. We advised upon receipt of the return that we are going through a factory inspection and will advise once an answer was found. After about 2-3 weeks of no luck finding the issue, we issued you a refund for your order and reached out to advise that the product is unable to be produced and advised of the reason as well.

   

  We have been in communication by phone and by email during this entire procedure. We apologize that we were unable to make this particular holster and light combination work for you which is why we have offered a coupon code for a different product and we have also marked your information to advise if we do end up finding the right fit for the Nightstick light attachment holsters.

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩