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ComplaintsforMrez Meals
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Monday July 31st I made contact with *****************************************, the owner of MREZ Meals regarding purchasing her meal prep services. I asked about pricing and if she could provide special meals for my wife who is pregnant. She said of course, provided the fees, meals and advised me of the forms of payment accepted. I opted for the easiest form which was Zelle (funds transfer). On Tuesday, August 1st I sent ************************************* two separate finds transfers, one in the amount of $350 and $280 that would cover the monthly meal subscription of 20 meals weekly and my meal orders. She advised me on Thursday, August 3rd that she would be making deliveries on Saturday, August 5th, between the hours of 1100-1500 approximately. She delivered her first week of meal preps meals as promised. On Tuesday, August 8th I inquired of the meals for the week and asked about making meal modifications, she answered my questions. On Wednesday, August 8th I placed my meal order for the delivery I expected to be made on Saturday, August 12th, this delivery is as not made. The next day, Sunday, August 13th I inquired about delivery times for meals, ************************************* advised me that meal deliveries would be made on Monday, August 14th, I asked if she could please deliver before **** because no one would be home to refrigerate the masks after that time. I received no response. Since that date I have not received any contact from ************************************* or any representative from her company. I attempted to text her several times, made numerous phone calls, left message, sent emails and have been ignored every time. I would like a refund for the 3 unused weeks of meal preps in the amount of $465 please. I feel this is a fair and reasonable request.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.