Complaintsfor1st Response Plumbing and Flood Damage
Plumber
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They need to refund my homeowners insurance $35,000. They claimed to have done work at my house and they did not. They only left drying machines for a few days (10) tops. They did none of the work, no demo, no restoration, no install. The invoice was supposed to be $2900. They fraudulently billed my insurance with a FAKE bill of services provided. They left equipment packed up in my garage for weeks and weeks with no answer to phone calls and texts. The machines were plugged in for 7-10 days only.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We just received a call from 1st Response stating we have an outstanding invoice of 9k (for water damage & hot water heater replacement services as far back as 10/2023). Our home warranty delivered a replacement heater to them 10/10/23. The issue is 1st Response stopped responding to us (calls and emails) in October. Our water heater was never delivered and the work they claimed was never performed (new heater stand and mitigation service).Our home warranty agency also were unable to reach 1st Response and had to track down the equipment they sent to 1st Response. As a result, we were forced to come out of pocket to pay for the water heater and damages ourselves. We've disputed the claims of services rendered ever since and now they claim we owe them for "water mitigation" service which was only a fan, and I had to ask them multiple times to come pick it up. Now I see this is just how they do business and try to claim that the fan is needed, when it was not.The guys that came out to take the pictures stated they couldn't take the fan with them, as that's handled by the office/dispatch staff. However, when we called them no one returned our calls (as mentioned previously). So now that there's an outstanding balance they want to claim 9k of services were rendered. That's false!! I have our documented emails, messages and calls as well to prove our attempts to have the equipment removed and to address the false/inaccurate invoice. Emails show no response from 1st Response and an invoice for 3k (after all work was allegedly completed). So it doesn't make sense for us to now owe 9k for services never rendered. This appears to be in retaliation for us filing a complaint with our warranty company and 1st response being banned as a vendor moving forward on their end.Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Received an email estimate for repair work from 1st response Plumbing on Aug 22, 2023. Document and email are titled "Estimate.' Estimate was for $150.00. Crew from 1st response arrived Friday Aug 25th, tested the area with a moisture meter. Area being inspected is a windowsill approximately 3 square feet. Crew sparayed a few liquid ounces on the area, plugged in a dehumidifier. Company was a no-show on Monday Aug 28th, 2023, to pick up the dehumidifier. Company picked up the dehumidifier on Tuesday, Aug 29th, 2023. At no time was i notifed what the cost was going to be, only to reasonably expect the bill to be at/or around the estimate of $150.00. The crew were in my residence for less than 40 minutes total time. Received a bill for $2500.00 on Aug 30th, 2023. I sent numerous emails and texts asking for an itemized bill explaining the disparity between the estimate and the bill. The bill is a ****% increase from the estimate. 1st response plumbing refuses to answer my emails and also refuses to send an itemized bill explaining the costs associated with the minimal work of spraying a few liquid ounces on an area approximately 3 square feet (small windowsill) and plugging in a small dehumidifier from Friday afternoon, Aug 25th and retrieving the dehumidifier on Tuesday Aug 29th, 2023. The company does not respond and refuses to explain the ****% disparity. 1st response Plumbing has the BBB logo on their website but is listed as "Not BBB Accredited) on www.bbb.org. Current BBB rating for 1st Response Plumbing is an "F".Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This contractor has been working on my house due to a flood. Money is being covered by insurance. They have received money like it was agreed on September of 2022 to finish the job and remainder of the money would be paid when the job is finished. They are now saying that the price is higher than originally agreed and yet failed to contact my insurance or myself to fix the issue. My insurance is waiting on them to file paperwork needed where it shows the additional costs and yet they failed to do so. I have personally called with no response in over 3 weeks. I have reached out for legal counsel on this matter as well. I would like my house finished correctly. They stopped *************** over 1 month ago. My laundry and back room still need to be finishedInitial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed an agreement with *** *********** ******* ***. , now doing business as 1st Response Affordable Plumbing, with ******************************* on Sept. 10, 2022 to fix the water damage in my garage. The work will include demolition of the damaged dry walls and shoe shelves installed on the wall, clearing the stuff I have in the garage and put them on storage and of course restoration of the garage caused by the water damage. They have not completed the work until now. They have been ignoring my calls and text messages . The restoration work is I believe minimal and would have been finished in two months if they were just doing their job diligently. It has been more than two months since we signed the contract. ********************** has gone to the site only twice. In addition , the job done by his workers were not done according to the building code. The workers who installed the dry walls covered the vents for the heat that were originally built in my garage and the water heater was not installed according to codes per the **** guy whom I asked to inspect my gas appliances. Now I have been asking them to provide me with the storage rental fee so I can take the stuff out of storage and inspect the damaged items for claims. I have an insurance claim representative who is requiring those for the claim.Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction: Nov 2021 project completion. Flood Damage due to pipe bursting in the property. Cost: over $40k for repair and restoration.Business name: 1st Response Plumbing and Restoration offer to also repair and restore property from there contractors.Restoration completed after 4 months of initial damage, June 2021.The floor was completed by contractors of 1st Response but with minor issues with floors peaking and creaking due to improper installation of the floors. We were told to give it time to expand and wait for a month then call back again. It has been more than 6 months now and the problem still persist. We keep calling and Keep getting h ignored for response from 1st Response POC ******, she is the adjuster, ******************************************* and POC for my insurance and coordinated all the work. So far they have not follow up on their guarantee and professionalism of their work and their business advertisement. We have been really patient with this company but they keep passing us around and kept us waiting and waiting and not telling us to comform or provides us updates. I believed that this company once they are done and got the insurance money they do nor care nor follow up since they are no more money coming from the insurance.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.