Customer Reviewsfor1st Response Plumbing and Flood Damage

Awful experience from start to finish. The name of the company matches but the address does not, they are in ************* not ***********. 1st response took upon themselves to assign their mitigation department to our leak after just the plumbing was to be handled. After weeks of "equipment checks" and no progress, followed by our own research that we could assign whichever mitigation company we want (we were not given this choice upfront from 1st response) we asked them to pick up their equipment that was sitting ON TOP of tile floor (not even drying the subfloor) and were told that if they did we would be in breech of contract & owe them a fee. We never signed a contract but they insisted we did. We asked to see a copy, and to this day they could never produce our "signed contract". Talk about a scam. They also NEVER answer the phone, nearly impossible to get ahold of and if you do, they are rude. We had no water for 2 weeks and were told they needed our renovation to be complete before they would install the hot water heater. Every ******************* company we have talked to since says this is the first time they have heard of that and it is not true, they should have installed a temp set while we were doing the renovation.