![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFuller's Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The reason I called ***************************** Plumbing **** on November 09, 2023, **** was because I could not turn the k*** to turn on the water in the shower. The k*** would not turn, it was stuck. I never told anyone that I had a water leak in my shower, because I never did.*************************** Fuller (TGF) came to my house. He said he had never worked on a valve system like this before. TGF claims that he was at my house on 11/13/2023, 11/16/2023, 11/27/2023, 12/08/2023 and 12/28/2023 for a total 10 hours at a price of $1350.00. The job is not finished. As soon as TGF left my house on 12-28-2023, I went downstairs. I saw there was a droplet leak in my kitchen ceiling. I called TGF back to my house.The reason for the leak to the lower floor, was due to the fact that TGF had pointed the shower head to the back wall of the shower room, 6 feet away from shower head, to where the sitting area is, with hot water, and ran it for 30 minutes to test the water temperature. He stated How was I to know that wall was compromised? When TGF returned to the house on 12/28/2023, I watched to my astonishment as TGF took a saw to the ceiling and cut out a hole 33x22 inches, for a droplet size leak. He made the hole large enough so he could put his head in the ceiling to see where the leak was coming from. He put his head in the hole in my kitchen ceiling to figure out what part of the shower floor was leaking upstairs. He was trying to prove that he was responsible for the leak.There were three valves and one whole new system and an extension which I paid La Toscana for and put in by TGF The La Toscana technician told me on two occasions to ask *************************** Fuller to call them and they would walk him through the process. It was apparent to the La Toscana technician that (TGF) did not know what he was doing.I want for ***************************** Plumbing to pay for the repair of my kitchen ceiling which was caused by *************************** Fuller negligence. The hole he cut out is 33 inches by 22 inches.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.