ComplaintsforHeetWave Properties

• Initial Complaint

  08/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The company is pushing out residents so the owner can overhaul the complex and charge double the rents. The changes are not necessary enough to demo, rebuild, add washers and dryers and a/c units.A/c units are not being offered to the remaining tenants (as we are), nor will they install w/ds to our apartments because weve not moved and they are removing the community washer and dryer 1 September.Heetwave took over as management 1 February and did not offer a lease agreement until 29 July, which they called a Change of Terms Letter. In it, they offer month to month with a raised rent (maximum 10% raise). It is also stipulated that pets are not authorised.I talked to the Regional Manager of Heetwave who told me that my cats would be $40 each monthly in ADDITION to the raised rent. Weve had our two cats since 2021. I paid a pet deposit two decades ago with the previous management company.Shortly after Heetwave took over, they issued a statement of exterior/interior renovation and a cash for keys offer.We thought we might take advantage,, but havent. Theres been no need, thus far.

  Business response

  03/08/2024

  Good Day *******,
  
  We are surprised to hear you are very unhappy at Sippi sippi, as we have been very transparent with all the changes on the property since we took over as new management, for the new ownership. We did offer you a cash for keys voluntary incentive for you to relocate within our portfolio, additionally we offered you to move to one of the new upgraded units within the complex as long as you qualified income wise which you declined.
  
  Yes there was a rental increase, as your unit is significantly under market value, and it included approval to waive the pet rental fees that typically all residents pay within our portfolio. We have had several discussions over the phone in which your response has been you would like to stay within the community even with the changes being made.
  
  In addition, you stated that we are not willing to do any upgrades to your unit, however,  we did offer  to relocate you while the upgrades are being done. You declined the offer due to not being able to qualify for the upgraded price.
  
  Please help us understand what we have missed, we are willing to work with you if you have had a change of heart in your relocation.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Heetwave properties have failed to return security deposit, or provide any communication in regard to fees charged during move out process. Per ** law, I was to be returned my security deposit and provided a list of any charges incurred no later than 21 days after lease concluded. I contacted Heetwave at 23rd business day and was told it was already processed. It has now been one month with no other communication, no refund, no break down of fees. This is an consistent issue with Heetwave as reflected by their online reviews. They do not issue back security deposit, they do not communicate with former tenants, and their actions are extremely concerning. They did advise that they have refunded and provided communication, however neither has happened since their only communication one week ago. Again, these actions align with the other reviews/reports of unethical business practices by Heetwave.

  Business response

  04/10/2024

  Greetings *****************************,

  
  

  After reviewing your file and your last email, we found the information you are providing is not accurate. 

  Payment was processed on 7/10/2023 and was mailed out on 7/11/2023 to the address provided to us on Poinsettia Drive. We never received any other email stating you had not received your payment. If you still have not received the payment, please let us know and we can mail you a new check payment. We do see that you provided a direct deposit account, however when the bank information was received, the account had already been closed out, hence the reason the system mailed a check and not a direct deposit. Please reach out to *************************************** if you wish to request a new check if the one mailed was not received.

  
  

• Initial Complaint

  07/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear ***/*****,I am writing to file a complaint against Casa ****** Apartments LLC o Heatwave Propertiesfor their refusal to refund my security deposit upon the termination of my lease agreement at ******************** ********* ** 92101.I adhered to all lease terms, Despite these efforts, my security deposit has not been returned, and my attempts to contact them have been met with silence and lack of cooperation.I request the Better Business Bureau's intervention to resolve this matter and ensure the prompt refund of my security deposit. I have attached relevant documents for your reference.Thank you for your attention to this matter.Sincerely,***************************

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This manager ******** has not responded to me about my vehicle being towed from my parking spot the management company has not fixed the parking spot the manager ********'s refusing to call me back obviously blocking my phone numbers and not replying to text messages returning calls after I was told she was going to call ********************* he was going to have the people come and fix the parking space she would check the cameras about incidents that have took place on his property involving my cat being Dead in front of someone's door I have heard nothing from this management company about anything when I reach out to them about issue on the property called a property management for a reason to manage the property and its tenants on their behalf and the safety of the grounds and whatnot saying she didn't give authorization to tow truck company that she has contracts with that are telling people's vehicles that are authorized to be parked here doesn't have no saying in that or nothing no helping the tenants with getting their vehicle back or nothing just left to go I'm done like we have to deal with it and it's our fault I'm supposed to park here I pay for the parking here I have a parking permit on my car even though my spot is small as h*** I fit in it the best way I can and at times the vehicle inside of the news Park too close to me to where I have to scoot over a little bit but again that's not my fault my parking spot is that way just like no one has responded to me about my vehicle no one has came in anything about the parking spot so I'll quit to collect your rent and upgrade you units and stuff and have a manager that's on site but doesn't have no saying nothing and it's hardly ever here seems like he's the maintenance man to me I want to know if they even looked into that tow company that they had before contacted with them or did number 18 refer you to them.

  Business response

  04/10/2024

  Management engaged a towing company to enforce parking due to ongoing issues with regards to parking at this property. Each resident was assigned a parking space and given a parking permit. The tow company only was assigned to tow cars without permits or in incorrect spaces, as well as parked in the fire lane. Unfortunately, this resident did not apply their parking permit sticker as directed and was towed. Management is unable to revert appropriate towing and we do not call-in tow requests. The towing company has all pertinent legal records for all tows and has provided proof to both us, the resident, and the police enforcement. The resident is able to contact the management company through appropriate measures during working hours.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a tenant of Heetwave properties, ****************************************** ************** never responds to inquiries such as emergency maintenance request. On September 26, 2021 I was out of hot water. I called the manager ***** she never picks the phone, it's always forwarded to another number. Then I called their main office number, spoke to ****** he submitted my request around 4:30 pm, 09/26/21 and told me to wait, around 7 pm I called the main office again. At this time they utilizing Ring Call system, so someone from ***** picked the phone and again asked me for the same information, told me to wait for the request to be updated on their automated system. As of today 9/27/21 no one still fixed anything. I ended taking a shower at my friend place before I went to work. It's terrible, I could not take a shower at my apartment, I have recorded my calls to the management and the maintenance. P.S On my question who is the owner of the building I never got answer.

  Business response

  09/27/2021

  Hello ****,

   

  Thank you for your response and we apologize for the inconvenience.

   

  As this was your first maintenance request submitted.  Please let me make sure you have the correct information.  Our contact is ************ for after hours calls as well as any other inquiries.  You can also put maintenance requests in through your portal.  ************ is not redirected anywhere but to our maintenance team.  We do not have a Ring system.  This number can also be found on the sign in front of the building.  As I am sure you are aware by now a plumber was contacted first thing this morning and you were messaged about your work order at 7:13am letting you know the timeframe of the plumbers arrival this morning.  I do not see a response to our message, so I hope the plumber was able to contact you.  Please be aware that non-emergency items may take some time to be addressed, especially when they come in over the weekend.  Even though hot water outages are a royal pain, emergencies are situations that could potentially cause harm to a tenant or property damage.  We certainly try and do our best to get these solved asap, but generally we have to perform this work next business day.

   

  The owner of the building can be found on page one of your lease agreement.

   

  Thank you again for reaching out.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩