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ComplaintsforWindow Wizard
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On October 6, 2023 I received a bid from Window Wizard and paid a $300 deposit for a custom window replacement. The owner, ***************, explained there would be a 3-5 week processing time before installation which was acceptable. The $300 deposit check was cashed the same day. Five weeks later, I had no contact from **************** and reached out for an update. He said he would get back to me repeatedly over the next couple weeks but never provided an update or installation date. After a total of 8 weeks after the deposit was paid and with no update or install date, I asked **************** to return my deposit. After several requests he has stopped responding and has kept my deposit which I would like returned.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.