ComplaintsforCH Cigars & More
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So I went and purchased some **cigarettes for the 3 time from location the 2 nd time had the product was dead upon opening went to the location they said they dont offer returns or refunds so there goes $5.00 plus taxes so I went the 3rd time opened 3 of the **Cigarettes dead upon opening so I decided to see if I can get a hold of the company and known to behold I put in the bar code of product and it came up as a counterfeit product so I put the numbers of the others came up as counterfeit as well so I called the store and spoke to ****** 11:51am Sat.9/5/23 he said that there non-refundable I explained the situation and also product was counterfeit he said really I said who can I speak to he said the owner wouldnt tell me what time she would be in just she works during the week I asked for her name he said ****. So Ive tried calling on Monday kept getting a answering machine after multiple calls.We as customers go into a shop thinking there products are safe then we get Fake items that are counterfeit and who knows what is actually in these items.There is a couple of more but threw them away due to they didnt work and they wouldnt resolve the issue at hand Please help me get this resolved.Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.