ComplaintsforUniforms Express
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a uniform order with this business in July of 2023. I received my order in a timely manner, however all of the uniforms were made incorrectly and not like the artwork that I had approved prior to production. Since then I have been going back and forth with this company about remaking the jerseys correctly. I was told it was impossible to do even though they someone remade ONE of the jerseys and had it shipped rather quickly. The season came to an end and there had still not been a resolution made to their mess up. I finally received an email letting me know that I was approved for a full refund and should expect that refund to be processed by the day after Thanksgiving. I waited about a week after Thanksgiving to email back to let them know that a refund had not been given. They apologized and said they would let the manager know. I have been emailing back and forth since then and keep getting the run around about the refund. They keep telling me that they have to have the "boss" issue it and then nothing ever happens. This has been the worst customer service and I don't know what else to do to get them to follow through with fixing their mess up.Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 08/17/2023 I submitted an order to baseball uniforms with various elements (jerseys, pants, belts, socks and hats) however was told by ***********************, Sales Executive that my hat design was rejected due to copyright issues. I had already submitted payment for the full order, including the hats. I asked ****************** if I could proceed with the order but cancel the hats portion and obtain a refund, he replied via email on 08/17/2023 "Will do."On 08/22/2023, ****************** emailed to me "Total refund is $636.50. I'm not authorized to do the refund, only the *** can do that. I have asked him to give you a refund. This process takes time. Please be patient." I requested an update on 09/18, ****************** replied "I have asked the *** to refund you the amount for the hats. Sorry about the delay. I'm not authorized to do refunds, only the boss. I have pressed him so he can take care of you."I requested *** contact and then emailed *** *************************. I emailed ***** on 09/21, 09/22, 09/27 until he finally responded on 09/27 with "I'm really sorry for all the delays. I have brought new partners into the business. We've transitioned our banking and it took a while to finalize everything. Is it possible for me to refund you via Zelle, Venmo or Paypal. I am unable to process refund through our credit card processing."I responded immediately with Zelle payment information on 09/28 (no response from *****) and then again on 10/02, 10/05 with no responses. I let ***** know that I would contact **** of America to dispute the charge but again asked for the refund. He is not willing to refund the money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.