ComplaintsforSacramento Chimney Sweep
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 2/28/24 SCS came out to diagnosis my pellet stove that had quit running. He determined the combustion blower needed to be replaced. They charged me $250.00 for the diagnostic and a prepayment if $400.00 for the part. The install was scheduled for two week from 2/28/24. When that date came and went, I called to find out the part shipped damaged. I waited another two week. Still no calls or communication from SCS after six weeks I called and canceled the part. A local business had the part in stock for $186 and installed the part. have emailed and continually called requesting my refund of $400.00. They do not respond or call me back
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.