ComplaintsforCircle K
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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For 3 yrs i have been a regular customer at this **********************. I drop in most every day 2-3 times a day on my route as a delivery driver for this that and the other thing. On 12-5-2021 I stopped there with a friend and made a purchase around 12:30 am. The transaction involved cashback in the amount of $35.00. The cashier did not count my change back to me but rather he handed it to me folded. I was chatting with my friend and took note of the oddity while placing my money into my wallet. The cashiers normally will count my money back to me, i do this all the time. When me and my friend arrived to our destination, I took the money out of my wallet and counted it. It was $10 short. Id been given only 25...but the transaction was for $35. I called the store and the cashier was very short and inattentive to me when i told him 10 was missing. The next day i went to the store and complained. I was directed to write a note for the next day manager. A day later, I arrived and spoke to her face to face, she didnt return me my 10 dollars but said she would look into it. I called to follow up the next day and basically this woman accused me of lying. She said she watched the video??? An that she saw him count the change back to me which is an outright lie. On 12/5...My friend actually was in line ahead of me making a purchase with a hundred dollar **** and I watched as he counted back her change to her, then i was next and im telling ya...this dude handed me my change folded up without counting it. I tried to explain this to that morning manager and once more, she , who hasnt even seen my face but for 2 minutes early one morning...said she saw the video and saw me in it and saw him count back change. I havent been back there to spend another dime since. I ended the call after being accused of lying. I explained that my friend looks similar to me as we each have long dark hair. Still, she said i was lying and like everyone else...I work hard for my money it was never returned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.