Customer ReviewsforQuality First Home Improvement, Inc.

We have used Quality First for our home improvement needs for our windows and recently our driveway and walk way. On both occasions the salesmen were honest and helpful and the work was complete well and in a very timely matter. We have enjoyed this company.

*****, ***** and ***** were very professional with selling the word for to me. I got what I needed. Thank you bye.

This business in unbelievable. I got an estimate to see how much a new roof would cost when in a few years we are ready to pull the trigger. I made it clear from the beginning we didn't have the money but wanted to find out what the market rate is for a new roof. I kid you not, 7 DIFFERENT customer reps have hounded us and trying to get us to sign off on a new roof. After the 2nd person I told them to take us off their list. 5 more reps have called since then and not even 30 minutes ago they showed up to our house. For the love of GOD I don't know what it will take to get them to stop harassing us. HORRIBLE customer service, avoid at all costs they are terrible and predatory.

After meeting with the reps for this company and deciding that I needed to add a battery to my solar system, I signed a contract for installation in March of 2023. Finally, in March of 2024 they were ready to install, but then added another $8k to the project because they could not install where the original discussion indicated. Then, before they would start the battery running, they insisted that i write the check for $8k and sign the loan docs. Now, in June 2024, the battery is still not working and I am making payments on a non-functioning system. numerous calls and texts to the company go unanswered, they obviously got their money and have decided to ditch the project. If you are looking to go solar, I would not recommend using this company.

***** is a great person very knowledgeable on the material friendly down to earth guy plus he is a niner fan got along great.. jokes aside great guy definitely will be working with him on future projects

Excellent in all aspects , communication, time and workmanship and follow up

A wonderful Company that did a great job replacing my Windows!

The absolute worst customer service I have ever experienced in my life.For three years I have tried to get my kitchen window glass replaced. The first year, the company told me the glass manufacturer had gone out of business, so they couldn't get the glass. Then for two years starting in April 2022, I was told multiple times that the glass had been ordered, but it never arrived. I made multiple calls to **************** and would be told many different stories for what may have happened with the order. Or I would be referred to the project manager in **** who only communicated with me if pushed by customer service. I can't count the number of times I was told the glass was ordered, but it hadn't been.Finally in April 2023, I contacted executive management about the situation. I received a response and was told it would be resolved. This resulted in many calls to customer service and no glass replacement. Early March 2024, still no glass. I contacted management again and was told the glass would be ordered and that it should arrive in two to three weeks. It has now been at least 6 weeks and I can't take being lied to anymore. I've informed management not to contact me again because I can't deal with all the untruths anymore. And it's obvious that they are never going to replace the glass.You need to know that during the three years of this unbelievable and very upsetting ordeal, there has not been any follow up by management or customer service. I was told by management that they feel they have gone above and beyond what they need to do to resolve my issue, which is laughable. I'm the one who has gone above and beyond and stupidly let this go on for three years.

The same man continues to show up to our house once a month and ignores our no soliciting signs, when we point out the sign they continue to try their pitch. Attempting to reach out to the company so that they would stop doing this has failed and so now I am reaching out to the BBB to be sure they respect people "No". They have also requested my address which makes me feel deeply uncomfortable. When filing a complaint that's simply requesting them to respect general rules there is no reason to collect my information as a person with no interest in their services.

************************* came to our home with ********************** to provide an estimate on our roof replacement. We found them both to be very polite, professional and knowledgable. ******* especially was very focused and ******* in his communications. We dont know yet if we will select Quality First as our provider as we are getting several estimates but the caliber of their representatives is high!