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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I traded in my RV to Lemke RV and purchased another RV from their lot. I provided them with a 10-day payoff and signed all documents/contracts. I tookk possession of my new RV and left my trade-in at Lemke RV. Lemke RV failed to payoff my loan Per CVC ******* and I have incurred three late notices and it has been reported to the credit agencies. My 800+ credit is now below 600 by no fault of my own. **** at Lemke RV offered no reason as to why it didn't get paid off. He since paid it off, but I am left with the poor credit reporting and I cannot move forward in my retirement plans because of what Lemke RV did to me and my credit. Please help!!Business response
09/25/2023
In response to the complaint, we have tried to reach out to the customer regarding correction on his credit report. We started the process of correction and he stopped responding. When the customer dropped his RV off for trade in unfortunately one of our employees filed the file with his payoff info before it could make it to the payout department. The thing we do not understand is why he took so long to let us know his loan was not paid off. Apparently his lender sent several notices and made several phone calls to him to inform him his payment was not received. If he would have let us know we would have immediately handled the payoff. It was two months after the fact that the customer notified us and we of course paid off his loan same day. This is something that has never been an issue for us, we of course are wanting to do anything we can to have the late removed. From my understanding there should only be one late, his complaint states multiples lates? If there were any prior that would have been if they were already late on their payment and we cannot do anything about that. At this point the credit bureaus need us and the client to work together if we r going to attempt to make the correction. One thing I have been informed of is it may be tough to have removed because the loan holder is responsible for making sure their trade in is paid off even when in possession by a dealer. Things happen but we both have to be able to work together. We will reach out again and do what we can to resolve this matter.Customer response
09/25/2023
I am rejecting this response because: ********************* seems to have shifted the blame to me. There were never any late payments before this transaction with Lemke RV and ********************** The next day after receiving late notices from the bank, we notified Lemke RV. There were never any phone calls received. ********************* has failed to pay off the loan within 21 days. This is a violation of the law. Apparently **** must rectify his own internal business model as so not to ruin peoples lives. There was not a significant effort made by ********************* at Lemke RV to rectify so I had to handle things on my own. C'mon **** own up to your mistake and violation of the law and stop blaming the customers for your failed business. I would be surprised if this has never happened before. **************** response from Lemke RV is filled with lies and excuses.Business response
09/27/2023
We are not in any way shape or form shifting blame. We would just like to help resolve the situation and cannot do so without all of the documentation from the client to submit to the credit bureaus for correction. If the client can please email all letters from their lender and statements from his lender from April, May, June, July and August we will submit those to with our letter to the credit bureaus requesting correction. We would like to say we definitely have tried to help him and we apologize he feels otherwise, but do understand his frustration. We also stand behind that this has never happened before at our dealership and we most definitely want to stand behind our client and have this corrected.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was contacted by Lemke RV in ******* ** in late 2022 when they asked if I wanted to bring my toyhaler in for consignment. I initially declined, but after several attempts I decided to take them up on the offer. They would not tell me what they were going to price it until I dropped it off and left. I was disappointed as they jacked the price up $7000 above my asking price which I thought was way too high. At this point I had already signed a four month contract so I let it go. I notified Lemke a week in advance that I would be picking up my toyhauler on Saturday May 20. I was told it would be "prepped and pulled up front." When I got there it was immediately clear to me that they did nothing to prep my trailer. It was parked in the back, filthy-dirty, batteries dead, running light reflector missing, battery box lids undone and missi g straps, power cord missing, the whole trailer had a film on it that looked like someone waxed on, but did not wax off. I called the owner/manager **** out. **** had nothing to say but, "I'm so sorry, and let us know if you find anything else wrong." I was speechless as he seemed to care less. Now that I've had the trailer home for a few weeks I've found additional problems and things missing. The pop-out now gets caught and does not want to retract as it did before. The straps that hold the ** in place were removed as were the battery straps. Why were they removed and why were they not replaced? It is clear to me that Lemke RV took in my trailer with little to no intentions of selling it, and in the meantime abused my property and did not return it in the condition it was dropped off. **** and his crew are aloof and completely unaware of their roles and responsibility. I called **** on Friday 5/26 and left a live message asking him to call me. He never returned my call and today is 5/30. I want Lemke RV to fix my pop-out and replace the straps for the **. Since **** will not call me back, this is my next option to get this remedied.Business response
06/28/2023
Hello,
We were unaware of this and have now reached out to the client to
resolve.
Thanks,
*******Customer response
06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
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Contact Information
7650 Sunrise Blvd
Citrus Hts, CA 95610-2308
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.