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Complaint Details
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Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired the owner, *****************, owner, as a authorized dealer with ADT on 5/18/2021. Since the date of install, he has made over 5 visits to my home to "repair" the system. I hired ************ to installed a security system (video doorbell and video monitor camera) that was NOT wifi dependent. I shared with him that I had my new home hardwired to insure that I would not need Wi-Fi due to its unreliability. I later learned during a storm when my WIFI went out that he had lied. When I contacted the ************ to fix it, he sent me a **** for $2404.00 to change to the "right" system. I contacted ADT's customer service on 8/13 to file a compliant and to discontinue service. On 9/14/2021, I was told to pay $1224.00 to end my contract even though I was in the 6 month guarantee period. My motion sensors have never worked "because it not an exact science." He has strung me along since June, never resolving my issues and mislead me. At the time of our last conversation he yelled at me and hung up.Business response
09/30/2021
Smart Tech Security owned my Danil Lukichev and located in *************. We are not ADT dealer and only work withing 100 mile radius around Sacramento county. No guy name ***************** works/worked for us. There is another company with the same name around ************ and we do get calls every now and then.
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Contact Information
7624 Auburn Blvd
Citrus Hts, CA 95610-2215
Business hours
Today,8:00 AM - 5:00 AM
MMonday | 8:00 AM - 5:00 AM |
---|---|
TTuesday | 8:00 AM - 5:00 AM |
WWednesday | 8:00 AM - 5:00 AM |
ThThursday | 8:00 AM - 5:00 AM |
FFriday | 8:00 AM - 5:00 AM |
SaSaturday | 8:00 AM - 5:00 AM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.