ComplaintsforMaserati of Puente Hills
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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a used 2016 Audi S3 on Thursday 8/24/23. At the time of purchase I requested the 2 day contact cancellation be added. For Used German cars you really want to get a pre purchase inspection but this dealer does NOT offer this service to have cars checked by mechanics. As I'm driving the check engine light comes on and shows code PO420. Emission error due to a bad catalytic convertor, AKA $4000 repair that is not covered by the extended warranty. Luckily I have the 2 day cancellation so I returned the vehicle. They still charged the additional $500 restocking fee, which I feel should not be charged as there is a mechanical issue with emissions that should have prevented the sale of this vehicle in the first place. When I informed the sales rep on the same day, 8/24, He advised their mechanic had to do something to get it smogged and will have them look at it. I'm sorry but that is illegal. I should be refunded my full amount of $750 but all I asked for was the $500, or to waive the restocking fee as they sold a car with known issues that their extended warranty did not cover.Initial Complaint
11/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of Transaction was 06/26/2021 which was for the purchase of a 2018 Maserati Ghibli. I have yet to receive the registration and license plates. My financing bank also has not received the title and has changed my interest rate from 1.79% to 12.50%. My monthly payment has changed from $632 to $**** which is creating a burden. Maserati of Puente Hills has failed to provide the title in a timely matter. I have attempted to contact Maserati of Puente Hills on numerous occasions to try and correct the matter and it has yet to be corrected.Business response
12/07/2021
Business Response /* (1000, 5, 2021/11/17) */ We show in our files that the issue has been resolved and the customer should have received all pertinent documents needed. We also discovered that DMV was totally backed up with processing renewals adding delay for the transfer. We made this a high priority to complete and followed through. We totally understand the concern of this matter and sincerely apologize for the delay. We have no control over their financing but will be happy to assist if needed. Consumer Response /* (3000, 7, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The businesses places the DMV at fault for a delay in processing. However, the business in fact did not complete the title and actions correctly on three separate occasions. Business Response /* (4000, 9, 2021/11/23) */ Our business manager made contact with the credit union today and confirmed completion of all required documents. They further stated that the rate has been reinstated as agreed. We again apologize for the inconvenience this may have caused.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.