Customer ReviewsforSceptre, Inc.

This company is a scam. I purchased a Sceptre monitor via Amazon, but I I received it and tried to put it together, there was no s**** hole to attach the stand rendering the whole thing useless. The shipment came with a card asking to go through them for issues so I tried calling, emailing, sending and message through their website and contacting via Instagram. I never received a single answer then I was blocked on Instagram. I went to do a return via Amazon and they had this whole system that made me explain and wait a few days for the shipping label. Absolutely horrendous. Biggest scam I've ever seen.

Sorry to hear this. It is very easy to contact us. We would not block anyone on social media unless they are spreading profanity, etc. We have online chat, emails, phones, social media, etc.

After I placed an order and my card was actively charged at checkout and reflected the purchase in my bank statement. My order was canceled for the reason being that my card declined when I have more than enough funds in my account to make the purchase? Then when I try to get a hold of absolutely anyone, to include their "live chat" DURING business hours. No one picks up the phone, no one gets back to my emails, and their live chat doesn't work. I love Sceptre products but man their customer service is absolutely abysmal.

Sorry to hear this. My name is ***. I talked to you this morning. I hope you were able to get the correct Ac adapter on Amazon.

Ive had a 65 tv for just over 3 years. Its never been moved. Sat in the same spot. Doesnt get touched. Dont have kids to throw something at it, etc. It randomly just gets a line through it. I had a tv repair guy out and he said its the screen which just isnt worth the cost for the repair. Just over 3 years for a tv well taken care of and it just breaks. It is not worth it. Pay more and buy a better brand, otherwise expect to get a couple years out if it and have a damaged tv or buy a new one. The price is still not worth the short time it worked properly.

Hi, we do apologize that the item has gone out on you. Our warranty is 1 year from the date of purchase. Out of warranty repair is available with a fee.

They don't stand behind their product. I ordered a gaming monitor from them and when I received it, it had two dead pixels on the screen. I contacted them, and they said I'd have to go through the warranty process; which involves having the customer pay for return shipping in the original packaging. I told them that is unacceptable for a brand new product, and that I would like a replacement product. They did not respond. Since then, I went through amazon to force the return and I am now awaiting my refund.

Sorry to hear this. We would had provide you with a prepaid return label since it is a very new monitor. We want you to be satisfied with your order.

Well first I can't hear nothing absolutely nothing another thing is when I'm trying to play games my monitor freezes and then appears scan lines.

Hi, we do apologize about this. Please contact our tech support department to see if it can be solved. They can be reached at X-XXX-XXX-XXXX. They are available Monday - Sunday starting at 8:30am pacific time.

In the real world, things break. We all understand that. In business, products can get damaged, either in shipping or before it leaves the manufacturer. The important thing is how the company handles these issues when they come up. In the case of Sceptre, it is a disappointing and expensive experience. Their products seem so nice, but their customer support is HORRIBLE. I bought one of the company's curved monitors and out-of-the-box it's screen was bad. Their customer service group's response was basically 'sorry for the inconvenience, we can't help you'. Really??? Since visiting the BBB, I have discovered this is a trend of Sceptre's as well. We have called many times, get voicemail. No one returns calls. We sent a request via their website and below is their exact response: "We apologize for your inconvenience. Our warranty does not cover physical damage we also do not repair or replace screens." What about physical damage out of the box? With this attitude they can place any broken item into a box, sell it for full price, then tell the customer 'its damaged' we don't support it. How does someone get help on a $600 dollar product that arrives DOA? Not from this company. We have even tried reaching out to employees via linkedin. Same issue. It has to be a culture problem within Sceptre. I will be sharing my 'experience' globally via Social Media in the weeks ahead.

Hi, we do apologize that you had a tough time reach our representatives here at Sceptre. We should have responded to your request with more information or at least suggestion on what you can do. In your case, it is not covered by the warranty, but we could have offer you some suggestion on how you can get it fixed. The best option is try to return it back to the place for a refund since looks like it was damaged during shipping if you received it like that. The cost to fix it will not be economical.

I thank Sceptre for their response. Right now the reseller (Amazon) is willing to replace the monitor IF Sceptre will provide me with a Case Number. Please provide a case number for replacement with the reseller and I will consider the customer service action completed satisfactorily.

Have not heard anything back from this company since I filed a complaint about my brand new tv I purchased on 7/12/21. The tv started to have pixel issues within a month. I thought it was due to the older movies that I was watching but then I started seeing the issues during new movies as well. NOW, the issue is almost to the MIDDLE of the tv, so it's GROWING as we speak. Like a VIRUS! So, I contacted the company they stated that they would send me a new box and to this day I STILL haven't received the box. Then on top of that, they want me to ship back this heavy tv with a bad back and pay for it and insurance to protect a brand new tv that was shipped to me damaged. I will NEVER buy another thing from these people ever again!!!!

Hi, we created an RMA for the customer back on 9/15/2021. RMA# XXXXXXXXX. We also emailed the customer a prepaid Fedex return label. We have been waiting to get the tv back for service. We will get an empty box shipped out for the customer also.

How ON EARTH CAN you wait for me to send the TV back without the BOX you were suppose to SEND WAY BACK IN SEMPTEMBER??? So, your comment doesn't make sense!!! In addition, your prepaid Fed EX prepaid return label can't put on the just the TV...I NEED THE BOX!!!!

Let's also be clear that THIS SHOULD NOT be happening at all to a so called brand new tv..all within a few weeks at the latest a month. Here you have clients who purchased your product and are having major issues with said product within a short time of purchasing your product and your proud to respond with "you sent a pre-paid mailing label??? The sad thing is I received no apology from your company for sending out a BAD PRODUCT! I have bought SEVERAL tv's over a time of 40 years and never had to send one back and your proud of having to receive one sent back that's suppose to work. Where is my apology for this issue when I read other comments you people have sent out. I'm the one being inconvenienced.

Hi, from our last emails with you. It sounds like your were satisfied with our response and quickness to get this resolved. You told us you still have the box, and just need the label. This was back in September. You should have had everything you needed to send the item back for service.

We apologize for the issues you are having with the new tv. Please send the tv back for service so we can get this taken care of as quickly as possible.

Let's be CLEAR!!!!! What I wrote to the customer service REP was that I STILL HAD THE BOX BUT IT IS DAMAGED, WHICH GOT DAMAGED DURING SHIPMENT TO ME!!!! So, I INFORMED THE CLIENT REPRESENTATIVE THAT YOU WILL NEED TO SEND ME A BOX BECAUSE THIS BOX IS DAMAGED AND I HAVE PROOF of THAT CONVERSATION. Now, to reiterate the TRUTH, your rep stated that she will SEND ME A BOX AND NEVER DID and THAT WAS IN SEPTEMBER AFTER I informed her that the original was damaged during shipment, and I have PICTURES OF THAT AS WELL!!!! So, to be CORRECT, I DID NOT HAVE EVERYTHING I NEEDED TO SHIP THIS, NO GOOD, TV BACK TO YOUR COMPANY. If you need copies of those conversations, they CAN BE FORWARDED to you WITHOUT any question AND that SPECIFIC conversation via email, occurred on September 19, 2021, AT 3:59 p.m. and I included PICTURES OF THE DAMAGED BOX. NOW, ARE YOU CLEAR???? So, I suggest you READ all the correspondences prior to sending your conjecture statement, that is not accurate, to a paying client with a grievance.

Hi, it will be faster if you contact Sceptre customer service directly instead of comment on BBB. A boxed was Fedex out for you back in Dec. From the Fedex tracking# XXXXXXXXXXXX, it shows that it was delivered on 12/30. Are you able to ship the tv back to us now? Or is there something else you need?

I received a filthy dirty and damaged box from your company around that time so they sent another one out. With everything going on in this world, I haven't had time or the energy to ship it back to you. So, when I get a chance you better believe I will be forwarding back to you this tv. In addition, it took 4 months to receive a box so, it will take time for me to get it back to you people, after all I'm the one INCONVENIENCED!

Hi, we have been trying to work with you for the last 4 months. We only hear form you here and there when you file a claim with the BBB. First you told us you have the box, then later you tell us you need a box. Please send the tv back so we can service it under warranty for you.

Again, your spewing miss information You have not worked with me for four months, It has taken 4 months to receive a box from u people SINCE conception of this issue and the issue was not addressed by you people until I wrote a review. In addition, September 14. is when I talked about a box, THEN September 19, is when I stated the box was damaged in shipping so in essence, even though your employee stated that she would send one out, I did not receive it until now! So, your Company's timing or lack there of, is still the star here along with the fact that you sell damaged goods as new. This cannot be a NEW TV and if it is, it's the worse new tv I've ever purchased. In final, I don't want to deal with your company anymore, I don't want a SO CALLED NEW TV repaired and sent back to me that is supposed to be new but yet shows signs of defects within a month! I want my money back and will never buy a tv from your company again. Maybe in the future you should stop faulting your clients for a product that you have put out that has failed. In addition, as a CONSUMER I can reach out to anyone I want and through any avenue I want to voice my dissatisfaction, I don't need to contact you people anymore and I don't want to.

Hi, please send your tv in for service when you are ready. We will service it in a timely manner.