Business ProfileforNZXT, Inc.

I bought a PC from then in August of 23. by December the pc started having overheating issues and in January I had to send it in for repairs. the customer service tech told me it would take 3-5 business days (that was a lie). there website said 7 business days (lie). 13 business days later my pc was finally being shipped back to me. they told me pc was damaged during shipping (lie). they said the case, gpu, cpu, and motherboard all had to be replaced. if all of those were damaged from shipping the odds of my pc even starting would have been astronomical let alone actually working pretty decently for 4 months. that's how I knew they were lying. So, I get my pc back and the end of January. now here we are 3 months later, and I am having issues with my gpu. talked to a customer service rep and asked to talk to a supervisor and they said one would contact me for the end of the day (lie) this was 05/09/24. the same customer service contacted me and said they would refund my initial shipping cost and I need to send my computer in to be fixed. a supervisor never contacting me, and I didn't ask the rep to talk to one for me. I replied asking for the info to send my stuff back and that I still wanted to talk to a supervisor. I have sense been ghosted and haven't heard anything back. My Advice:1. Don't buy a pc from NZXT. 2. Buy a pc from NZXT (wrong choice) if you do buy a pc from this company make sure you get the largest warranty they have. Second, download OCCT (stress test/ benchmark program) and I would say run a test weekly to make sure your pc is running how it should be. Consider it like hoping on to your favorite game to do a weekly quest. hopefully this never happens to anyone else but when your pc starts failing test contact their customer support team and send it back to be fixed and if you have to keep doing that until your warranty expires. they clearly would rather spend more money fixing their own mistakes then to actually make a good pc from the start.