Business ProfileforHimiway

I wanted to share this honest review of my experience with Himiway. It gets weird. I bought my Himiway D5 Zebra on Jan 11, at 6:55pm. I could not wait for my new bike. This was to be my ride to and from work and I was excited to skip traffic and cruise. The bike was delayed because of snow but I eventually got the bike and I was in love. I was telling everyone who would listen to buy one. Ebikes are the answer to our commuting problems I would say to people complaining about D.C. area traffic. Then one day the bike started acting funny and the peddle assist was touch and go. I saw an error code and took it to the local ebike shop. They said it was still covered under warranty but that it was going to take 1-2 weeks to fix because it's a busy time of the year. I told them I would be willing to pay for shipping overnight because I need the bike. I just started a new business and need it to get to work. 1-2 weeks turned into 3, 4, 5 weeks. It's not going on for 11 weeks.Our bike shop has been trying to get the correct part for months now they are a Himiway certified dealer/ repair shop. There is this long email chain with zero response from Himiway save for one email asking for the part number. I got an email saything the correct part was coming from *****. That was three weeks ago and I don't know if it was the correct part or even if it arrived. Last week, 10 weeks into this ordeal, I began writing online reviews on the Himiway sight. That review will never see the light of day. My 1 star review was never posted. Then I went onto the Himiway ************** and posted. That post never showed. As admin of these channels, they wont post negative reviews So It has me thinking how many angry customers are out there. Had I seen some of these negative reviews I would have gone with another company. I thought I did my research but it turns out that Himiway is only showing positive reviews.Don't fall into the same trap I did.