Business ProfileforSunny Health & Fitness

I purchased a treadmill from Sunny Health in October 2023 via Amazon. 8 months later, it no longer works. In April 2024, I started to get E03 errors in mid-run. I would be running at 7mph and the treadmill would simply come to a halt, erroring out. This happened at random. Sometimes it happened 10 minutes in, sometimes it happened after 45 minutes. On May 2nd, I contacted Sunny ***************** They sent me instructions to drain the power from the control board. It didn't work. I contacted them again and this time, they sent me a new control board with a how-to replace the control board video link. They did not offer to send a tech to service the unit. I am not a treadmill repair technician. When I opened the motor lid, the control board had lumps of glue over the pins. Removing the pins to uninstall the old board was impossible without cutting the wires and using pliers and brute force. Having had to cut cables off, I now needed additional parts from Sunny to be able to repair the treadmill. I contacted them again, providing pictures for the pins, showing the glue into the pins and requesting additional assistance.They told me that the product was now out of warranty and the best they could do was to ship me a replacement incline motor if I paid for shipping. No offer to send out a service technician. I was charged $45 for shipping. When I asked for a receipt that this was the actual amount for shipping Sunny refused to provide. The part arrived late and it turns out only one of the cables cut was from the incline motor. There are three more cables that need new pins. Without those, the control board cannot be reconnected and have a useless treadmill. I have given up contacting Sunny because they are not helpful. I didn't know that by purchasing from Sunny, I would have to learn to repair a treadmill myself.