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ComplaintsforKeppi Fitness
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Complaint Details
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Initial Complaint
09/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered a bench from them off of ****** for $279. Keppi Bench ***** It arrived missing a part that renders it non adjustable which is the reason I bought it since it is an adjustable bench. The part missing is part 14 a pushpin bolt/nut that secures the adjustable pin to the bench. I received the bench three weeks ago. I have emailed them 4 times, filled out their online form, and also sent messages on social media. NO RESPONSES. On ****** I see others have noted this. They don't have a phone number. They are happy to take my money and then not answer at all when I need something that would render their product operable. This is bad business practice. Totally unresponsive to customers while taking money for product sold.Business response
09/28/2022
Consumer Response /* (2000, 9, 2022/09/23) */ RESOLVED
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.