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Customer ReviewsforAthens Services
16 Customer Reviews
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Review from Ed K
1 star08/02/2024
I called for a pick up (green waste) that was missed. I spoke with ****** in the call center. She asked a lot of questions: Did I have it out the night before? Did I have it out before Seven? Was it overflowing? I answered, NO, Yes, No. I was told they had until 6pm to do it - it was about 3:30p. I said Thank you. The next day - still full. I called about 1:30p to check on it. I was told that I didnt have my can out by 7. I asked how could they know that? She said they have cameras on the trucks. Ok, I thought it was. I thought it was missed. Here is the issue She said the order was closed after they saw my can wasnt out. I did not receive a call or email to explain this nor did they come empty the can. I said regardless - I asked for it to be emptied. She didnt explain anything. I didnt know that their process was to review the request first, to review cameras first. She made it sound as if they were coming by 6pm. I said, I asked for it to be emptied regardless of your findings, why is it not being picked up? Is that not a service? She said I can schedule it now for you. She then came back and says it will be $27.00 and it would be Monday ( in 3 days). I got very upset and said to cancel it. I asked for a survey to report this call/service and I was told they (Athens dont do that - no wonder) I report this here because I can not find any other way to officially reach a complaint compartment. I report this for you to see where you are falling short in customer service. She could have said they were going to review my request first. She could have explained that an extra pick up isnt offered as a service. She should have said there was a charge first before leaving me on hold to set something up. She could have been less condescending. Unfortunately I have no choice but to have your company or I would not. Ever since they took over our area, there is trash regularly on the streets and in bushes along the curb due to the truck system used.Review from Lucille T
1 star07/10/2024
6/10/24 when I reported their trash pick up truck broke the lid of my trash bin & so I requested an exchange. A month later, it still has not been changed. I totally understand the notice in their website it may take 2-4weeks. But over the 4 week period they had given me 4 dates (with emphasis on leave the bin in the curb from 6am-6pm & it will be switched out by a different truck) but it was never switched. For the inconvenience of moving trash bags from bin to bin & moving the broken bin in & out to the curb on those pick up dates, I have called their customer service for I guess 7 or 8 times already & all of them stated the same- I will escalate this & will schedule it once I hear from them. Just tell me up front if there is no bin available & I am a very patient customer but dont give me false promises & empty words. I cant even convince myself to give them 1 star for their inefficiency & dishonesty.Athens Services Response
07/11/2024
Dear *******,
We sincerely apologize for any inconveniences.We can assure you that were addressing the issue promptly.
Our operation team went out there to exchange your cart today. Thank you for your patience and understanding.
Review from keith j
1 star05/26/2024
Athens, neighboring apt building has a broken Athens dumpster bin that's been sitting on the street for weeks despite neighbors like me contacting Athens to pick up their broken dumpster bin (it's missing a wheel) Athens customer service assured me it was being picked up last week. But wasn't. I guess they don't really care about taking care our of community here in *********. No, I am not a client, just a concerned neighbor trying to get this company to pick up their broken dumpster bin or fix it and return it to their client to use. It's also filling up with trash that's not being emptied either. Address for dumpster, ***************************Athens Services Response
05/28/2024
Good afternoon ******************,
Thank you for bringing this issue to our attention. We sincerely apologize for the delay and inconvenience this may have caused. We would like to inform you that the issue has been resolved at ****************************************, as we have removed the bin. We understand your frustration and appreciate your concern for the well-being of your neighborhood.
If you have any further concerns or need additional assistance, please do not hesitate to contact us directly.Best Regards,
Athens Services
************Review from Elena V
1 star03/26/2024
I have small apartment building in this company's fiefdom. When they were awarded this contract, my bill tripled. I now pay $500+ a month.1. When establishing trash, I was never informed that I had an option to have 1xweek or 2x week service. Naturally, I'd been billed for 2x week pickup. Tried getting that refunded. No.2. Informed that green compostibles now must part of pick up service as of 2024. It is now March and no pick up has occured. An agent assured me twice she would come with brochures and compost bins for each unit to explain what goes in the green bin. She no showed twice.3. I am being charged each month $150 for gate opening...which they have not done in years as my manager leaves it open on pick up days. It is still not refunded, but I am warned to pay my bill in full or face penalties.Review from Al K
1 star01/18/2024
Athens came to ****** ** and tripled my trash price. They are a monopoly because no other company can operate in ****** besides them. They wont give me a comparable price to my prior provider. It almost feel like they are turning into a Communist party since its their way and you cant cancel or get a competitive rate from someone else. Stay away from them if you can they wont even accept payment plans or give you aid for small struggling businesses.Review from BEN M
1 star11/03/2023
They hit my car with their dumpster and would not admit to it!Review from Star L
1 star08/16/2023
Athens Services has poor customer service and have their loud dumpster picking up trash on a Saturday Morning around 6AM-7AM. I tried reaching their customer service line but can not get a hold of anyone. Their chat to talk to a customer service also does not or ever work. They service a building in **************** at ********************************. *********** ** and have their loud beeping dumperster coming to pick up trash on the weekend which many of us work and need our weekend sleep. Their response is that it is how they have to pick up trash because that's their schedule. YOU ARE OPERATING A LOUD FREAKING GIGANTIC VEHICLE AT 6AM ON A WEEKEND, with trash bins banging everywhere and vibrates our windows.. I am sure it is valid for a NOISE COMPLAINT. I think it is ridiculous that they can't push out their schedule to 8AM and Athens have disturbed my sleep for 4 years now.Athens Services Response
08/17/2023
We have received and reviewed your complaint regarding service hours. After reviewing location it does show we service trash anywhere from 11:00am-12:00pm. The service that is provided earlier will be for the recycle around 6:30-8:00am. Per city rules and regulations were are able to service from 6:00am-6:00pm, however I did send out a message to our area supervisor to see if he can accommodate a later service time for this location preferably after 8:00am on Saturday. Please keep in mind this request cannot be guaranteed. We apologize for any inconvenience you may have experience.Review from francis s
1 star07/18/2023
Athens services is managed by monopolization of trash pick up in ***********.I am a manager of multi units apartment and have experienced many harddhips to dealing with Athens Services in terms of mishing pick-up trashes and recycling items. Athens Services has cusomer service phone numbers and web site but it did not work properly and no response even reported missing pick up and other issues. Scout srivers and truck drivers need to train to how to handle trash bins but always damaged to personal probperties such as walls, electric socket, door k*** and doors. Main concers of this company is higher rate of each bill and annual increase.I am wondering how to get 10 years of contract with the *******.Athens Services Response
07/19/2023
I have reviewed your review and I want to apologize for any issues you are having and I would like to personally look into your account(s) and resolve any issues with service and provide you with credit for any miss services. In reference to damage done by our drivers, rest assure we do have cameras on all our trucks and we can definitely open a claim, once this is verified we can have any damages fixed. Please reach out to me directly to ******************************* Based on the name and email address you provided I was unable to locate an account.
Review from Jesse C
1 star06/27/2023
I, just received my bill from ATHENS SERVICES with an increase from $ ****** to $ ****** claiming this is going to be my new monthly bill, that is over 100% increase this is wrongful, unfair, an abuse to the ****** citizens, so now they have an agreement with the ************** to continue this practice, with no control in what they will be charging, whatever they want!... for the next 10 years... this is a monopoly, no other company to provide service, no choices for the people, no competition for Athens... this is getting bad people!.Review from Sam W
1 star05/09/2023
The ********************* selected Athens Services to handle the pickup of residents' trash bins. Each homeowner gets a monthly bill to pay for this service. When our green bin (compost) was not picked up, we contacted them immediately the next morning and asked for it to be picked up. We were told to leave the bin out. No pick up occurred. We called Athens again, and THEN they told us the supervisor said it was our problem since we had not left the green bin out on trash pick up day! (No proof was offered for that statement!) Athens said the supervisor would make the determination if the they would come by and pick up the missed bin. The bin was still not picked up, and we're assuming Athens thinks it is our fault and not the fault of the driver who picks up the trash. We are also assuming Athens thinks we are lying about having the bin out on trash pick up day before the truck came by. (The green bin was placed on the curb the evening BEFORE pick up day!) If we could dump this service we would, but we're held captive because they have the contract with the city. The ******************* (where we used to live) does a way better job of handling this type of issue than Athens Services.
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