ComplaintsforDiagnostic Medical Group
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a breast MRI scheduled with ********************************************************************* at ****************************************************** for today, Sunday 7/14, at ***** pm. Upon my arrival, I was told that my MRI was not authorized by my insurance company and ***************************** ************** called me about it on Friday 7/12. However, I didn't receive any calls about authorization specifically. They did leave me a standard voicemail without saying anything about authorization. Please see voicemail transcript attached. I request a follow-up from *************, Operations Director of ***************************** ************** regarding this issue. You can contact them at:Tel: ************** Fax: ************** Thank you.Best regards,*****Initial Complaint
09/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Dear Better Business Bureau, I am seeking your help to resolve a problem with retrieving my medical record from Diagnostic Medical Group Southern **********, ******* ******* located at ****************************************************************************************************************************************** I need this CD for my upcoming mammogram at another facility on 9/21/2020. They will not do mammogram without previous image. I attempted to contact Diagnostic Medical Group on September 13, 14, and 15. On Monday 13, I was put on hold for 10 minutes and then disconnected. Yesterday morning, I reached a receptionist who took my information and told they would call me back. They never followed. I have been calling them just to be put on hold for 10 minutes each time and disconnected due to "high volume of calls". The automatic message says " call later or leave a message". However, they do not let you leave a message and disconnect you instantly.Business response
10/25/2021
Business Response /* (1000, 14, 2021/10/25) */ Oct. 22nd, 2021 RE: Case # ******: ***** ****** Good Morning *** ******: This respond is in reply to your letter date Oct. 11, 2021 regarding case #******. I believe that was a miscommunication between our front desk clerk and patient. We routinely provide CD and report to patient upon request. Our MD often request CD and report from other facilities. We fully understand how important this CD to patients and MDs at other facility. After we received your letter on 10/21/21 we immediately called patient ************ at 11:40 am and 12:14 pm to inform the CD is ready to pick up at our Arcadia office. We left a voice message since both times patient didn't pick up the phone. At the same time we also called patient's referral MD office ************. *** Angelica pick up the phone and we ask her to inform patient that CD is ready to pick up. We are also in process to improve our phone message service. We are all facing delay of response due to high volume of phone calls and short staffing. Please be free to contact me if you have additional questions. Thanks for your support and understanding. Sincerely your; ********************************************************************************************** Consumer Response /* (2000, 16, 2021/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.