ComplaintsforTorchStar Corp.
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Complaint Details
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Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchase outdoor LED lights from the company via ******. The product is under warranty for 5 years from defects in materials. Product was installed as path lights. In less than 5 months the domes of the lights are badly faded. The product is used to light the pathway and also as an attractive landscape feature. The appearance is now totally unacceptable. The company refuses to give a refund or provide replacement domes. They claimed the storage conditions were "out of their control", which is a strange statement for a product marketed as OUTDOOR path lighting. Picture attached shows dome of one light installed and an extra that was in the original box.Business response
01/06/2023
Business Response /* (1000, 5, 2022/12/20) */ We were contacted by the customer about the faded shades of the landscape lights. In order to remedy this issue for the customer, as a courtesy, we have shipped 11 brand new shades as replacement for the customer on 10/14/2022. Tracking Id (************) shows all shades replacements were received on 10/21/2022.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.