ComplaintsforDNA Motoring Inc.
New Auto Parts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The headlights are defective and cannot be adjusted. The light from the headlights has shadows that make difficult to see at night. Shop installed parts and cannot adjust any better. Product seems defective.Business response
08/27/2024
The customer's order was a direct FULFILLMENT BY AMAZON. Amazon offers a 30 day return period for refunds or exchanges. We have no access to the customer's order information, and the return and refund or exchange process is handled directly by Amazon. The customer must use the return option on their amazon order for further assistance. ThanksCustomer response
08/27/2024
Complaint: 22200326
I am rejecting this response because:Amazon can not refund the item in full bc of the 30 day window. Headlights should work longer than 30 days, u understand? Or if u don't u should shut ur business down n do something else. Pilau.
Sincerely,
*******************************Business response
08/28/2024
Please review the warranty information on amazon so you will be more informed regarding your purchase. Extended warranty is not included with any of our orders nor was it listed as included. Unfortunately,the customer had the product for too long and the 30 day return/replacement period for this order has long expired for amazon to accept the item back. ThanksCustomer response
08/28/2024
Complaint: 22200326
I am rejecting this response because:The product is defective from day 1. You know that , I know that. Ur garbage business is just that - garbage. Already left u a garbage review on Yelp, n ur BBB rating is also garbage. N u will get many more garbage reviews on ur garbage business. Which makes u garbage as well. *******. Is. Your. Name.
Sincerely,
*******************************Initial Complaint
07/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order date Mar 12, 2024 Order #***-7109422-6430644 Order total $157.73 (1 item)I ordered this intake manifold and it arrived with a manufacturing defect that causes a huge vacuum leak, making it worthless and possibly damaging the vehicle engine as it could cause a large leak of coolant into the intake manifold. I contacted the company to get a refund or replacement and I was told my part came without a warranty (it was a brand new part, not used or refurbiahed and that limitation was not stated anywhere when I ordered it). The company refused any refund or replacement.Business response
07/19/2024
Our return policy is listed on all our Amazon listing pages. We offer a 30 day return period, and all returns are for refunds only. Extended warranty is not included with any of our orders nor was it listed as included. Unfortunately, the customer had the product for too long, and the return period for this order has long expired. ThanksInitial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/19/23 my fiance ordered a 1995-2000 ***** GMC C K 1500 2500 3500 Aluminum Core OE Style Radiator 2316 from a company on **** by the name of DNA Motoring. The total was $92.86. The item was delivered on 12/22/23. Due to our cat becoming fatally ill and requiring emergency care and eventually having to be put down the day before Christmas Eve, it took him a few to unpack it and check if it fit even though on the **** got test thing it assured us it would fit. Upon receiving the package, the box was slightly damaged. Once the box was opened and he was able to look at it, he noticed the fins on the radiator were a rushed in spots. On December 27, 2023 he contacted the company to let them know the item was damaged and it did not fit and did not come with the proper hook up stuff and asked to return it. A return was opened and a label was sent. We then all became extremely sick with covid and I ended up in the hospital and was off work so the return was closed on 01/11/24. I got a notification about the return being closed and never did find a label until I searched through **** and my email. I myself contacted the company and explained everything and they reopened the return and sent a new label. Then my sister in law died a very unexpected tragic death and the item was shipped a little late due to dealing with all that and family. The item was received on 04/09/24 and the company is refusing to refund the money saying the item was damaged and used. Again the item was damaged upon receiving it hence the initial inquiry about returning and it couldnt have been used because it did not fit the vehicle. I have contacted them numerous times with no response. **** is investing as well as Klarna. On **** it says I declined a partial refund. They never offered a partial refund. They said no refund at all. I want the FULL refund.Initial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased headlight set for Christmas 2023 for my husband's truck through Amazon. Vendor is DNA motoring. My husband did not install lights until yesterday March 6th 2024 only to discover the right parking light defective. Amazon won't help me because the return replacement time has expired effective January 31 2024. Amazon told me to contact DNA motoring. **************** at DNA said they could not help me either because the purchase was made through Amazon and I have to go back to Amazon. DNA will not help me and told me to return to Amazon for them to help me. Amazon tells me I have to go through DNA. No one can help me. I think it's poor customer service on ******************** part to do business this way. The headlights & parking lights are still new and in the box. Both DNA MOTORING and Amazon customer service reps say they cannot help me. Am I really out ***** plus tax for this product? I don't have this kind of money to throw away. I did ask DNA motoring if they could replace the detective part but she said no it would have to be sold as ******************* and I would have to pay for it again if I choose to order it direct from them in the meantime she suggests Amazon should be handling it. Yeah right! I've been doing this for 2 days now and I figure I need to contact someone with AUTHORITY that can help me find solution for this money spent and part that cannot be used. Thank you for your time and attention to my matter.Business response
03/08/2024
The return policy is listed on all our Amazon listing pages. We offer a 30day return period, and all returns are for refunds only. Extended warranty is not included with any of our orders nor was it listed as included. Unfortunately, the customer held the product for too long and the return period for this order has long expired. ThanksCustomer response
03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought 4 fender flairs thru Amazon,from DNR Motoring. They sent 1 in box,attempted to contact DNR,text says to text Amazon. I contact Amazon,agent says they might refund money in 30 days,depending on condition. Huh? A month? This company should close its doors,instead they rip people off. Give refund,so I can buy elsewhere. Maybe a company can count what they put in box. Shipping weight will coincide with my story.Business response
02/08/2024
This complaint has been directed incorrectly to our company. We have no record of an order placed under ******************* for any fender flares. If the purchase was made on amazon.com and fulfilled by Amazon directly, it would not be in our system. These orders are managed by Amazon directly including any refunds, returns, and/or replacements. Thanks.Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
August 2023 bought a radiator. I was unable to determine the thread size of the coolant lines and called the company only to get a long hold and when I did get a person I did ask what size and they did not help. I sent multiple emails and on their **** page contact information and no response, several emails over a week and zero response from the company. The radiator looks good, but the coolant lines are not like American NPT and I have found I can not use my coolant lines. I do not believe they are a legitament company.Business response
09/11/2023
We have no record of an order under *************************** directly. Our company has many different vendors selling our items, so the customer must contact the marketplace they made the order from. ThanksInitial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased headlights from Amazon, Dna Motoring is the 3 party seller. Headlights were purchased may 5,2023 delivered May 8,2023. We're installed a few days later.Unfortunately, Amazon said that they cannot help as it is past the 30 day return window and told me to contact you directly. I also tried calling your customer service number but after waiting on hold for 15 minutes the call gets disconnected, this happed 3 times today.The headlights were installed and were functioning well. We have been in a drought here in ****** as I am sure you are aware so the headlights have not been exposed to any elements until last week when it rained. That's when we noticed the headlight was defective and is not sealed properly. This should not be an issue and if you stand behind the products you sell you should be offering a refund or replacement. I have provided the Amazon invoice.Business response
06/23/2023
Our return policy is listed on all our Amazon listing pages. We offer a 30 day FREE return money back guarantee and all returns are for refunds only, extended warranty is not included with any of our orders nor was it listed as included. For this reason we're able to offer our parts at the lowest cost possible compared to our competitors. Unfortunately you held the product for too long and the return period for this order has expired.Initial Complaint
01/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a radiator from them **************************************************** They sent me the wrong one. Trying to get a hold of customer service or any one is a NO. Contacted them through email and phone and on ********. It almost as they ate purposely not talking to customers. On the phone after 4 min and it hangs up on you. I even sent a message through **** and******** site. Turns out I checked out as guest so they can't help me. I just want the right product or a return. Now I am past the 30 mark and am stuck with the wrong radiator and I am not work ********************* Please help.. Sincerely Mrs. ********Business response
01/25/2023
Business Response /* (1000, 5, 2023/01/24) */ There's no need to worry we offer free returns for all our orders. We actually called the phone number you provided on***** but did not get an answer replied to your message you sent on your email address ************************** Please reply back and we'll work out some solutions to help you out. Or provide us the best phone number and time we can reach you at and we'll be glad to call you directly to resolve this matter for you in a timely manner. Consumer Response /* (2000, 7, 2023/01/24) */ Yes they reply. Thank you for all your help. ************Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
DNA part was missing the green O-ring gasket shown in picture of the part ,didn't install it during THE AMAZON 30 day return period. Amazon Product Warranty: "Please contact the seller directly for warranty information for this product. You may also be able to find warranty information on the manufacturer's website." Called "SALES" at the manufacture DNA and was told " ALL SALES BY AMAZON LLC ARE NOT COVERED BY DNA MOTORING ,CALL AMAZON" So round and round you go no one is responsible.DNA MOTORING OEM-SS-114 ***************** Level Sensor Assembly Replacement, metallic/black Sold by: ********** Services LLC Order# ***-4450786-6409858 $21.74Business response
12/08/2022
Yes we ship our entire inventory to Amazon so fulfill orders for PRIME Amazon members. This is how prime members is able to receive the parts in 2 business day. As a prime member you have the option to request a FREE prepaid return label. All Amazon prime customers with missing parts or item damages is advised to start a Amazon return through the Amazon phone app or website and return the whole order back to qualify for a full refund and the customer can simply reapply the order again if needed.Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered two visors, a left and a right in February 2022. I received two left visors. I just want to exchange the duplicate left for a right one. I have emailed several times. Initially they told me they didn't have an order from me. When I responded with photos of the packaging and tracking numbers they stopped responding. Emails were sent from my work email ***************************Business response
09/30/2022
Business Response /* (1000, 5, 2022/09/15) */ Our return policy is listed on our website's return policy, take a look at link: ******************************************** Your order was placed 02/26/2022. Unfortunately you held onto the order for way too long and the return period for your transaction has long expired. Consumer Response /* (3000, 7, 2022/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) A good business practice and chance of a return customer should outweigh the return policy. The visor is still wrapped and in perfect condition. This is a bad business decision when you state you pride yourself on customer satisfaction. I respectfully request you to reconsider my request. I will pay for return shipping. Business Response /* (4000, 9, 2022/09/17) */ As a consumer you should have read the policy and notified us within 30 day to request a return. Unfortunately you held this order since February 2022 for over 7 months, the return period has long expired and we no longer have options to offer you a return.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
20 total complaints in the last 3 years.
6 complaints closed in the last 12 months.