ComplaintsforCellular Outfitter

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I would like to return merchandise for a refund, but all of their published phone numbers are "not in service" and their ********************************** has not replied to me.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I PURCHASED ON LINE 2 PRODUCTS FROM THEIR ADVERTISE DSALE I RECVD. AN EMAIL YESTERDAY 10/16/23 THAT THE DELIVERY HAS BEEN MADE I CHECKED MY LOCKED MAIL BOX AND MY DELIVERY WAS NOT THERE I ATTEMPTED TO CALL THIS COMPANY ************ AND THE RECORDING INDICATED THAT THERE WAS AN ERROR AND THE RECORDING ENDED I PURCHASED SERVICE FROM CONSUMER CELLULAR ON 9/20/23 WHEN I WENT INTO THE SYSTEM TO ORDER A COVER FOR MY NEW ***** I PUT IN CONSUMER CELLULAR AND THIS CELLULAR OUTFITTERS CAME UP I THOUGHT THIS WAS CONSUMER CELLULAR - BECAUSE THE NAMES OF THESE TWO COMPANIES ARE SO ALIKE - CONSUMER CELLULAR AND CELLULAR OUTFITTERS I THOUGHT IT WAS THE SAME COMPANY - BUT IT IS NOT - THIS COMPANY CELLULAR OUTFITTERS IS NOT CONNECTED TO CONSUMER CELLULAR - FALSE ADVERTISEMENT NEEDLESS TO SAY I DID NOT RECV. MY DELIVERY AND THE ***** NUMBER FOR THIS COMPANY THAT THEY ADVERTISE ON LINE IS A FAKE NUMBER I EMAILED CELLULAR OUTFITTERS ASKING FOR MY ORDER AND HAVE NOT RECVD. A REPLY -

• Initial Complaint

  12/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Cellular out fitters is so misleading in there products I have proof I took pictures of the what looked like a built in glass phone protector cover in one and there wording about there products is also very misleading and when I first ordered what I thought was an all in one protector holster cover was the exact opposite and there advertising said if not completely satisfied You get Your money back and now all of a sudden there telling me about a no return policy also there phone number on my bank to talk to a rep is bogus and phony it doesn't work it's disconnected and no longer in service I sent back everything and want my money put back on my account the amount is ***** I save and saved all my proof and I'm reporting the disconnected phone number to my bank and I'll take a picture of that as well I'm a senior on a fixed income I don't have ***** to throw away also I took pictures of a consumers right I want my money back I returned and have proof of sending them back everything and the post office proof it was sent back it's funny how these companies say and do and tell you satisfaction guaranteed and you get your money back and then make up oh we don't offer returns they are such liar saying one thing and promising oh You get your money back I want my money back I have proof from when you put in an order and them saying you get your money back no questions asked plus as I said before I have proof I sent everything back and the reviews on this company will back me up at how they lie and how deceitful they are

  Business response

  12/08/2022

  Customer, ******************************* does not have an existing order with us for the product described in this complaint. We looked into customer's order history and her last purchase with ** was on December 2, 2021 at 9:34 am was for a stand alone phone case that does not have a built-in screen protector, we also looked into an older order which was on September 7, 2020 at 8:16 pm and that order customer also did not purchase a phone case with a built-in screen protector.
  
  We also found a communication from customer on Nov 28, ****** that she wanted a screen protector and phone protector in one not separately and a holster, when the photo and item description of the phone case that customer purchased clearly shows that the phone case does not include nor has a built -in screen protector.
  

  Customer response

  12/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Every time I order from them it's always been a cover with a holster and protective screen built in and the reason before I filed a complaint against before they sent the wrong item that's not my fault quit blaming the customer and quit misleading the customer and word it in simple plain ENGLISH You Got Your Item Back now I WANT MY MONEY BACK and I will happily send the BBB PROOF OF THIS if I don't get my money back I will file a police report and take the evidence to my bank

  Customer response

  12/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm fed up with them always blaming the consumer and as a consumer I'm not taking it in the shorts I want my money back and they keep referring to what happened two years ago that has nothing to do with this I have the misleading picture and in that picture it looks like a screen protector and cover in on it looked like a holster as well AGAIN I SENT EVERYTHING BACK I WANT MY MONEY BACK AND I TRIED CALLING THE NUMBER THAT MY BANK HAS FOR TALKING TO CELLULAR OUTFITTER ITS DISCONNECTED AND NO LONGER IN SERVICE THAT RIGHT THERE INDICATES THERE PHONIES AND UP TO NO GOOD

  Business response

  12/09/2022

  Thanks again for the info, below is your refund info we suggest to provide this as a reference:
  
  
  Refunded $15.98 USD using a Mastercard ending in ****. 8:51 PM
  
  Order
  *******
  
  Card details
  Mastercard ****
  
  Name on card
  *********************************
  
  Authorization key
  r1jxta4p
  
  Message
  OK
  
  Amount
  $15.98
  
  Status
  success
  
  Type
  refund
  
  Created
  Sep 25, 2020, 8:51 pm
  
  Also, you were not required to return the items that you purchased for your Order *******, listed below:
  
  Dynamite Shockproof Case with Kickstand, Black for Apple iPhone XS Max
  SKU: HR-PKDSKH-IPXSPLUS-BK-apple-iphone-xs-max
  $10.99 1
  
  
  Tempered Glass Screen Protector, Clear for Apple iPhone XS Max
  SKU: NMTEM-IPXSPLUS-apple-iphone-xs-max
  $4.99 1
  
  Best Regards,

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I ordered a phone case in April. I payed for express shipping. It said 2 to 5 days. Its currently mid July. My order is still in the "processing" phase. I have contacted the business 3 times as of this evening and have heard back zero times. I am livid.Product_Or_Service: cell phone case Order_Number: *****

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  i ordered a phone case and a phone holder. received the case no problem. the holder never arrived. i contacted them several times with the promise that someone would be in touch with in 24 to 48 hours. never happened.Product_Or_Service: phone accesseries Order_Number: *****

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I've purchased from wireless emporium and order on the 18th of April with 2-4 business day shipping it's the 25th now and haven't received my product or any updates about it. Tryed contacting customer service but there phone number is disconnected and the are not responding to my email. I've sent 3 different emails to there customer service email and they won't contact me. I just want to know if my product is even coming in the mail or if I can get a full refund.Product_Or_Service: Order # ***** Order_Number: *****

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On or about 4/6/20, I purchased 6 cell phone accessories, for an iPhone 7 Plus, online from Cellular Outfitters. I gather this is a dba of parent ** is Wireless Emporium because that is the name of business that debuted $ from my PayPal ac**unt. The approx $35 **st included exorbitant shipping **st so ** agreed to credit me a one time credit of approx $7 to my PayPal acct. The iPhone broke so I ended up buying Android. There is no ph # I **uld find for this busy (and the one PayPal has was dis**nnected. I **mpletely online form to ask about return/refund for 4 of the 6 items I purchased. I has opened 2 items & don't expect them to refund me for those. I received an automated email reply that this is family owned business and they were trying to handle matters as quickly as possible. The email directed me to.their FAQs. For returns it stayed the process would be re-posted shortly. Having not heard from this **mpany since my online **mplaint form, I've emailed them 3 more times with no response. Today I checked the FAQs and the same verbiage from before is there. I simply want to know how to return the 4 items and get a refund. I did file a Dispute with PayPal against this ** last night.Product_Or_Service: Cell phone accessories for iPh Order_Number: Unknown Ac**unt_Number: Unknown

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased two in stock items from this company on May 21, 2020 and was told they would ship within 24hrs. I also paid $9.99 for expedited shipping (2-4 business days), here it is 6-7-2020 and my order has not shipped and the company will not return any emails I have sent them about my order. I have never dealt with such an unprofessional company based it the US ever. It takes normal mail 3 days to travel cross country. This is completely unacceptable and the company should be mandated to close its doors for good.Product_Or_Service: Cell phone products Order_Number: Order #*****

• Initial Complaint

  04/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a cell phone case from cellular outfitters on 4/7 of this year. On 4/12 I was told my order was ready and awaiting pickup (and I have a screenshot saying that). A mailing label was created. Then nothing happened. After a week of receiving promotional emails for other items, I finally contacted them and insisted rather than me buying more items, that they instead ship the item I ordered and that their website says is sitting in their shipping department waiting to be picked up. The next day I received an email saying the item was out of stock, and that I could choose replacement accessories of equal value. I declined their offer and insisted they process a refund. I never heard back from them, despite the fact that I have sent several requests to refund my full purchase price. I want my money back, and an apology.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/04/27) */ Hi *******! We appreciate your feedback, we continue to strive to make our Customer Experience a pleasant one, we certainly want to help! We sincerely apologize for the trouble with your Order XXXXXXX, we see that one of our customer care reps is assisting, please check your gmail inbox, we are awaiting your response. We truly appreciate your patience. Consumer Response /* (3000, 7, 2022/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are saying I have to begin a dispute on eBay, which I tried, but eBay says they have no record of my transaction. I shouldn't have to jump through hoops for these ******* to give me my money back. They can credit my PayPal account back just like they sucked the money out in the first place. They are also trying to offer me a different phone case, even though I already told them I had to get a phone case from another website. I don't want anything from them other than a full refund, and I won't be performing any more tasks for their ************** I want my ****** Business Response /* (4000, 9, 2022/05/04) */ Sorry to hear that you did not accept our request for you to open a dispute with PayPal so we can accept it for a full refund. Consumer Response /* (4200, 11, 2022/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried what they said, but PayPal insists I start a dispute with eBay, and my eBay account has no record of the transaction. I have a screenshot showing that the business said my order was awaiting pickup, and I never received it. I should not be forced to provide further proof or go through extra steps. I want my money back, and they are telling me to do things that are not possible. Business Response /* (4000, 13, 2022/05/09) */ We thank you for the info *******, however your purchase was not made thru ebay. We recommnend to proceed with opening a dispute with Paypal for a full refund. Best Regards! Consumer Response /* (4200, 15, 2022/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I started the dispute with ******* They told me the business has been ********** but has yet to respond. I have had to jump through so many hoops and still have yet to receive an explanation as to why the first message said my package was ready for pickup only to be told later that the item was out of ****** Was it ******* Was it ***** Was the person who marked it as ready for pickup ********** I have received no satisfactory explanation why they lied to me, and no refund. These people are *********** and/or ********** ********** ******** fire of a ********

• Initial Complaint

  04/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered 10 items from Cellular Outfitter on 3-08-22. 8 IPhone 11 cases, screen protectors, & an expandable phone holder. My Order # was XXXXXXX and my name is ****** ******. I emailed them on 3/14/22 & Nobody replied until 3/28/22. Annette told me my package was delivered on 3/23 & we have gone back & forth with email's ever since. I never received the package & would appreciate a refund. I don't want to wait any longer for "another replacement package" to take weeks to get here. I would like my money back and for this nightmare to end! I was told on April 1st, through email that she was sending a replacement package and it never arrived either. This has been the worst online experience I have ever had and I have tried to be nice about it. There's no phone number to call the company and nobody has called me like I have asked over and over for them to do. This is terrible customer service & so unprofessional of a business. I went to my local Post Office & filed a Missing Mail Service Request. I believe waiting over a month is more than long enough and I want my money back. Please help!

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/04/19) */ Hi ******! We appreciate your feedback, we continue to strive to make our Customer Experience a pleasant one, we certainly want to help! We are sorry for the trouble with your Order XXXXXXX, we see that we have been assisting you with the missing package, though you advised us that reached out to your local PO on 15th April there would be a lead time for the to process your request and then provide you with their findings. We would appreciate it if you could provide us a copy of your local PO's response to the report you filed. We truly appreciate your patience. Best Regards! Consumer Response /* (3000, 7, 2022/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a phone call from the Post Office and I was told that as far as they know, the package was placed on my porch. I never received the package or I definitely wouldn't be going through all of these "headaches". Either the package was stolen off of my porch (which has NEVER happened before) or it was delivered to the wrong address. Either way, I'm out of over $100 & it's not acceptable. I should have never had to go through all of these steps & emails, & complaints to get something done from Cellular Outfitter. Business Response /* (4000, 9, 2022/04/26) */ We would appreciate it if you could provide us a copy of your local PO's response to the report you filed. Consumer Response /* (4200, 11, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've provided proof of the service request and we both know that the Creedmoor Post Office has let both of us know it was either placed at my front door or porch. *****, the Post Master says he will gladly speak with you. His phone number is (XXX)XXX-XXXX. Like I have said over and over to you, "I never received the ********** There has been 4 men breaking into peoples cars, sheds, garages, houses, etc. Our whole road has been hit recently. Both of my neighbors and others down the entire road. All kinds of things have been stolen from power tools, four wheeler's, guns, wallets, and other packages. 2 of the 4 men have been caught at this point. I'm only assuming who or what could have happened at this point. However, it is severely frustrating to keep going back & forth with you. Could you just make this right? This has been an ongoing issue since March 8th and isn't making your company look very good. I really wish I would have read all the complaints before I ordered anything from ******** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩