Business ProfileforFlashForge USA, Inc

I ordered from Flashforge on April 6 and when my first package came, it had a large hole in it and you could see the driver pulling an item out of the bag. I wasn't home at the time but my mother was in the *** driver told her that because of the condition of the package that she could refuse it and it would get sent back to the company. Since she didn't know if anything was missing she refused it. I then contacted the company to let them know about what happened and asked if I could receive a new tracking number when my package gets redelivered. The employee I communicated with, *******, basically, just kept telling me that my packages had been delivered and then eventually just stop responding to me. I sent her the video from our doorbell camera that showed the package being refused and I asked multiple times to speak to a higher up to no response. I'm missing $106.97 worth of my items not including tax and I haven't gotten a response since April 30th. I've attached the emails as well as the receipt from my purchayes. And I have the doorbell camera footage that I can send as well, it was just too big to attatch here. If there's anything else you need from me, please let me know and thank you for your time.