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Business Profile

Online Retailer

AMI Clubwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from the company 10/20 and paid for expedited shipping due to me needing it by 10/24. When 10/23 came, I emailed to find out about my packing because there was tracking and the expected delivery date was 10/23. That was after and called and the message that no was to take the and for quicker response send a email. I received my package on 10/25 which I no longer needed it. I have been emailing and calling since Friday. No response. I just want to be refunded for my shipping price I said and it was delivered in time. Now I want all my money back due to inconvenience.

  • Initial Complaint

    Date:07/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought several bathing suits from a company that I have ordered from in the past. When the bathing suits arrived I could not believe how different they fit from the pictures on the website. These suits are not what was advertised. I am a very small woman, so I ordered small for all of them. They barely covered my lower half, (front and back) so I figured maybe I just ordered the wrong size, so I had my daughter try them on. She is 19 and barley fits in woman's clothes. She is very petite, size XXS and these suits did not cover her either. I would send pictures, but that would be a bit inappropriate. It's not that they are too small, its that they are not designed the way the website shows them to be. I called their customer service, no one answered so I left a message. No one called me back. I emailed customer service and they said because its a bathing suit that there are no returns. However, this is not a mistake on my part, I did not order the wrong size, this is completely different then what was advertised and presented to me.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item and item was too small. Ami Clubwear does not issue even store credit or exchanges. I did not even try on the item due to it being very small.

  • Initial Complaint

    Date:11/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RE: ORDER #AMI1001136840 -Four emails for customer support were sent weeks ago and still no answer, sent to: ********************************** -***************** work number rings through, no option to leave a message, I have called every day for the last week both in the morning and evening.-One item in the order was missing half the outfit, 2nd items bag was empty.-Second item was two sizes smaller than what was ordered.-Business appears fraudulent with an unsupported return/exchange policy. **************** does not exist at business.

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a large order (order #AMI1001128505 ) and received it on Aug. 2, 2023. Upon inspection there are several items either damaged, missing something, or a completely wrong item. I emailed the support email they provided and got no response. I sent a follow up email 2 days later, no response. I called customer support numerous times multiple days but they never answer so I left a voicemail. I sent a third email a week later with no response. I tried contacting them on their ******** page as well but still no response.BEWARE, their customer service is nonexistent.

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** **** **** **** **** ****! DO NOT BUY FROM THIS COMPANY!!! BEWARE THEY ARE ****MERS!!If I could give Negative or zero stars I would!!I should have read the reviews! This company is a complete ****!! I have called left several voices! Sent several emails! I HAVE GOTTEN NO RESPONSE BACK FROM THIS COMPANY!! I PAID $50 for 2 day shipping!! For an order total of $176 of swimsuits for my honeymoon!! I am needing these by the end of next week and this company has not shipped my order and has not responded back to any of my calls or emails!!! DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY! COMPLETE ****!! FAKE COMPANY!! I am REPORTING TO THE BETTER BUSINESS BUREAU AND TO EVERY SOCIAL MEDIA PLATFORM THERE IS TO WARN AS MANY PEOPLE AS I CAN ABOUT THE **** THAT IS THIS COMPANY! ALSO REPORTING TO ****** TO GET THEM OFF THE INTERNET SO THAT THEY CAN NOT TAKE ADVANTAGE OF ANYMORE PEOPLE!

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on Mar 22, 2023 for the amount of $57.31. my order number is AMI1001125145 and still have not received it. Via tracking it states it was delivered but I never received it. I've contacted them numerous times over the last week and a half by phone and email left voice messages and sent emails to there customer service still no reply all I want is my refund for this order I've never received yesterday was my last attempt to reach out to them and nothing in return I'm seeking help from y'all to get my refund.

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased almost $500 worth of clothes from Ami Clubwear OVER TWO WEEKS AGO on Dec 20th, 2022. My order number is #AMI1001122121 I was hoping my clothes would maybe be here by Christmas, but I wasn't fully counting on it, but at LEAST by new years. Well, it wasnt here by new years, and now here we are, on 6 January, with no update about my order. This is insane, half a thousand dollars worth of clothes. If I would've known what I was stepping into, I never would have purchased from this website. I never got an update in my email that the order was ever shipped. Right after I placed my order, I received an email from Amiclubwear stating that i would get an updated email when they shipped my order... and that email never came. So here we are, 17 DAYS later, I have heard nothing from them. It still says "order processing" and I'm not certain I'll ever receive my clothes at all. I'm about to claim fraud because this is INSANE and they need to be held accountable! I have called, emailed, written them on multiple websites with no response. At first I figured it was the holidays, but this is crazy! The simple fact that NO ONE has responded to even EMAILS? Ami clubwear PLEASE make this right! I can't even believe this.

    Business Response

    Date: 01/24/2023

    Characteristics of this order are similar to fraudulent orders observed in the past, the order was placed on hold by our frauds department. We had to cancel the order due to the customer opening a chargeback.

    Customer Answer

    Date: 01/27/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    That's absolutely in positively false. They did not ever email me anything about the claim being fraud, the charge went through just fine, by bank never called me, an army club where never reached out to me making this claim. They didn't claim that my order came up marked as fraudulent until I emailed them about 10 times, after I commented on their Instagram accounts at least 50 times, after I called them at least six times trying to get a response. I finally emailed them and threatened to reach out to a lawyer, and I told him that I was reaching out to the *** as well. They then responded very quickly and told me that my order was marked as fraud, and they gave me a guys email and said that I could email him further for more information. That was over a week ago, I immediately emailed the guy, asking him what he was talking about and how my order was marked as fraudulent. He never responded, until this day I still have no clothes. Anybody in their right mind would've done a chargeback on an order for $500 if they hadn't received the clothes in over three weeks. THATS NOT FRAUD, THATS ME SAVING MY HARD EARNEDMONEY FROM A TERRIBLE COMPANY LIKE THIS!!!
    See Attachment/File: 0FBCAAAE-C7CE-443E-9738-85B6DBB5CED3.jpeg

  • Initial Complaint

    Date:10/28/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Halloween costume on ********* Says it was delivered ********* Could not find package anywhere, no proof of delivery. Called *** to try and file a claim, they said claim had to be initiated by the sender. Called *** ******** over and over again (during business hours), nobody ever answered. Emailed multiple times, no answer. Had to pay **** to order a costume LAST ******* Someone from a different building complex finally brought me the package, and it was the COMPLETELY WRONG ITEM. Not even remotely close to what I ordered, nor did it even contain a packing slip. I have tried contacting this company with phone ****** ******* ********* **** ******** ************ NO ********* Horrible horrible ****************. I want my money back. Take your money elsewhere people.

    Business Response

    Date: 11/09/2022

    Business Response /* (1000, 5, 2022/10/28) */ Item was delivered by ***. When we contact *** they confirm delivery. ****************************************************************************************************************************************XXXXXXXXXXXX************* Consumer Response /* (3000, 7, 2022/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you actually took the time to read my response and the photos I attached, you would realize that the item sent to me was in no way shape or form the item that I ordered. Please refund my money. I have tried contacting your company countless times.

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***** ******, i made an order to ************ order number**************. I never received my order, although they show it as delivered it never was. Now it is impossible to get ahold of their **************** to resolve this issue. I have left several messages and voicemails without a response from ************. I am highly dissatisfied and would now like to be refunded for my entire purchase.I wouldn't recommend anyone going through this company.

    Business Response

    Date: 11/09/2022

    Consumer Response /* (2000, 9, 2022/11/04) */ This complaint has been resolved.

AMI Clubwear is NOT a BBB Accredited Business.

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