Business ProfileforCooler Depot USA

I purchased this 12L Electric Countertop Deep Fryer ***** as an open box item shown in the picture. What was sent was a used, abused/damaged unit that was sent in a different condition than shown or was a different unit from what I can tell. Upon discovering this, I contacted COOLER DEPOT and was referred to *** in CA. ************** ****************************************************** Upon speaking to her on the phone, she asked for pics and said she would follow up with a resolution that day. I texted her pics to the number listed per her request without any response. She did not. I called again the following day...I was told that All Sale Are Final. I explained I understood if I was sent what I ordered which isn't the case here... She said she would ask a manager and get back to me that day. She did not. I then reached out by email without response. Order: Total: $75 (plus a $35.00 fee to have bank transfer direct to them). Date: 2018-12-21 I want a unit to replace what I received. I view as a bait and switch or negligence as I express to *** and she agreed.The emails and pics show more depth of what was wrong with the unit and how I pulled it out of the box the day we went to test it.I will gladly send this unit back for exchange of what they advertised on their EMAIL for a replacement. I expect the seller to pay for returned shipping as well.