ComplaintsforSetpower
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a SetPower 12 volt dual zone PT45 cooler on line 4/25/23 and received it on 5/17/23.The unit carries a 12 month warranty. As of 4/12/24 it stopped working and I reported the problem that day. After giving me a run around they agreed to send me another unit which was completely destroyed when I received it. When I called to let them know the condition of the unit they said that's all they would do for me and that I have to accept a destroyed unit as my replacement because my warranty has expired which is not true. I have all the documentation and emails to prove the warranty has not expired. When I confronted SetPower with this proof, they are no longer responding to my emails and apparently not going to honor thier warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.