Customer ReviewsforCupshe

This company would not provide me with an exchange of a bathing suit. I wanted to exchange the size for the bottoms in a set. The company would not do this. Instead, they tried to provide a "130% coupon" to cover me purchasing an entire new set in order to receive the correct size of bottoms. In reality, the coupon would not even cover the cost of the new set. I would end up paying over $10 more plus the cost of shipping just to receive the correct size of bottoms. EVEN THOUGH I ALREADY PURCHASED SET- so these new bottoms would cost me in addition to the price I already paid with my original purchase.I instead just had to return everything and ended up not getting all my money back- not even close because they charge you for the return label. It takes 1-2 days to even confirm that the refund was received and for me to get the label to return items. In the end, I ended up losing a lot of money with this purchase.

Dear *****************************, we are sorry to see that this experience did not meet your expectations.Regarding your request to exchange the size of the bottoms in your bathing suit set, we regret that we were unable to accommodate your specific exchange request. But what you pointed out was an oversight during this process and we have forwarded your feedback to the related departments and taken your thoughts to heart to make some changes in the future.Secondly, we don't offer free return service currently as we stated on our website. To make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.Generally speaking, the return label will be sent by email within a few minutes after your return request is approved. There may exist some misunderstandings during this process.Anyway, we have sent another email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.

I love the swimsuits for cupshe that are advertised. However, Cupshe is not inclusive to plus size women. I wear XL and Cupshe sizes are so inaccurate that I wear a 3xl in "Cupshe sizes". Most of the swimsuits advertised are not included in plus sizes. They have a very small, pathetic curve line. Not only that, but you should not have a whole separate section for plus sizes. (We wear swimsuits too). How about just list the swimsuits and then select your size instead of putting us in an entire different section? Shame on you, Cupshe!

Dear *****************************, we are sorry to see that this experience did not meet your expectations.Firstly, to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Therefore, some swimsuits would have different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.Besides, regarding the separate section for plus sizes, we understand your perspective and appreciate your suggestion to list all swimsuits together and allow customers to select their sizes. We value your input, and we will take this into consideration as we review and update our website and app design to create a more seamless and inclusive shopping experience.Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Extremely disappointed that I can not get anyone live to talk to and they wont send me a return label. And they dont accept returns without their label. Id like to return what I received as my items were way too big.

Dear *****************************, we are sorry to see that this experience did not meet your expectations.Firstly, we would like to clarify that our customer service team has already provided you with a return label through our online chat support. We apologize if there was any miscommunication or if you did not receive the label promptly. We intend to facilitate the return process for our customers, and we apologize for any delays or difficulties you may have encountered.Secondly, we want to assure you that we accept returns even if our label is not used. While we offer the convenience of a return label, customers also have the option to self-ship their returns and still receive a refund. We provide these options to accommodate different preferences and ensure a hassle-free return experience.Lastly, to express our apology, we also sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.

Placed a order 10:days ago paid express it says coming Canada post says out for delivery yet hey Im sitting here and no delivery Cupshee isnt answering on my complaints So Im out money I guess Do not order from this company They send you misleading info no proper tracking at all *************************** ******

Dear ***************************, we regret any inconvenience or frustration that your experience has caused you. We have checked your order and found the shipping method you have chosed is VIP Free Expedited Shipping **** Business Days. We anticipate the order to will be delivered in 7 days around January 15th. So your order is still in normal transit. If you still not receive your order till January 15th, please let us know and we will offer you the follow-up policy.We have pushed the shipping carrier to give an update as soon as possible, they are making your order their first priority. We attach great importance to the timeliness of parcel shipment. We have contacted the carrier and negotiated that they will expedite the shipment of the package to ensure that the customer receives their package sooner. For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Worst company ever! The tracking is ridiculous, takes 7+days to go 1 state. Tge worst part is the customer service! They make a mistake and trying to get anything figured out from them is a joke! All they do is email and not proper information, no refunds or receipts or information how to return! They made such a mess and now they wont stop emailing! Their mistake and you get harassed at all hours with email! NEVER AGAIN!!

Dear **** ,We sincerely apologize for the frustrating experience you've had with our services. Your feedback is extremely important to us, and we deeply regret the inconveniences you've faced regarding package tracking, customer service, and communication.We acknowledge the delays you've experienced in tracking updates and the prolonged transit times. We understand how frustrating this can be and are actively working to streamline our shipping processes to provide more accurate and timely information for all our customers.Regarding the customer service experience, we are truly sorry for the challenges you've encountered. We intend to provide efficient and helpful support, and we're disappointed that we fell short in your case. Your frustration with the lack of proper information, refund details, and return instructions is completely valid, and we take full responsibility for these shortcomings.We are committed to rectifying the situation and ensuring that you're not burdened by our mistakes. You have our assurance that a separate refund for the incurred shipping fee during the return process will be processed promptly. Additionally, we are actively working to improve our communication methods and provide clearer information to avoid any further confusion.We deeply regret any inconvenience caused by the excessive emails. We aim to assist, not to overwhelm. We're reviewing our email practices to ensure that our customers receive relevant updates without feeling harassed.Your dissatisfaction is not taken lightly, and we want to assure you that your experience does not align with our standards. We genuinely apologize for failing to meet your expectations and for any frustration this has caused.We truly value your feedback, and it's our sincere hope that we can learn from this situation to enhance our services. While we understand your decision to not consider us again, we genuinely hope that we can regain your trust in the future.Thank you for bringing these issues to our attention. We are committed to learning from this and working diligently to improve our services for all our customers.

Never received my items even though it says its been delivered to my apartment. We get emails when a package is in our mailbox or delivered to our door and the only notification we got was delivered but found nothing. I contacted cupshe and all they told me was that I should look into it with mail carrier. Isnt it their job to make sure we get what we paid for? I honestly feel scammed and will never order from here again. I will also spread the word and recommend other swim shops that are trusted.

Dear ********, we sincerely apologize for the inconvenience and frustration caused by the issue with your order. We understand how disappointing it is on your part to not receive your order despite it being marked as delivered. Please know that your satisfaction is our priority, and we are here to assist you. In cases like this, we encourage our customers to contact our customer service to first check the shipping address provided during checkout to ensure it matches the correct address in our system. Sometimes, discrepancies in the address can lead to delivery issues. Additionally, we recommend you follow the helpful tips we sent to your email to locate your package. If, after performing these steps, you still haven't located your package, we do offer solutions to ensure your money doesn't go to waste. Rest assured, we will also investigate the issue with our logistics team to avoid instances like this in the future and improve our delivery process. We want to make things right for you, and we have sent you an email with a solution to your concern. Please check your inbox at your convenience for further details. Your satisfaction is our top priority, and we hope you will give us another chance to provide you with a positive shopping experience. We hope to hear back from you soon. Thank you for bringing this matter to our attention, and we appreciate your understanding.