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Find a Location

American Tubs has 1 locations, listed below.

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    Business ProfileforAmerican Tubs

    Walk-In Tubs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    American Tubs manufactures custom built, premium quality walk in tubs for people with limited mobility, physical disabled, arthritis, stress, and other debilitating conditions.

    Products & Services

    Each tub comes with safety bars, a non-slip floor, watertight door seals, ADA compliant seats, low step-in entry, and hurry drains. Water jet hydrotherapy, air massage systems, microbubble therapy, aromatherapy, chromotherapy, and more are available.

    Business Details

    Location of This Business
    1101 Fullerton Rd, City of Industry, CA 91748-1232
    BBB File Opened:
    9/18/2014
    Years in Business:
    11
    Business Started:
    12/1/2012
    Business Incorporated:
    10/25/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • American Greatest Enterprises
    • American Tubs and Bath & Beyond
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Vincent Lau, President
    • Jack Wang, General Manager
    Contact Information

    Principal

    • Jack Wang, General Manager

    Customer Contact

    • Mr. Vincent Lau, President
    • Jack Wang, General Manager
    Additional Contact Information

    Fax Numbers

    • (800) 943-8652
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kathleen

    1 star

    12/08/2021

    Current address (new) is
    **** Fullerton Rd
    City of Industry , CA. XXXXX

    American Tubs Response

    12/09/2021

    We are very disappointed to hear you are not happy with your experience. As we understand it, you are not dissatisfied with the product or the service we provide, but rather the financing you applied for directly with the lender. We strongly recommend you reach out to them directly, as they are a 3rd party and we are unable to influence the rate you chose. Please feel free to reach out to us directly if there is any dissatisfaction with our product or service.

    Customer Response

    12/10/2021

    I now have irrefutable proof that the wrong application was sent to the Pan Credit Union.
    They cannot correct the situation. Only the manufacturer can. The person who is in charge simply does not reply to any of my pleas.

    I am simply trying to find someone who can put pressure on her. If not you, could you please refer me to a consumer advocate, or someone like that, who can help me.

    Thank you.

    Local BBB

    BBB of Los Angeles & Silicon Valley

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