ComplaintsforAmerican Tubs
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Complaint Details
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Initial Complaint
04/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
This job for a walk in tub started feb 2022 with a $1000 deposit. I asked ***** todd up front at the quote appt if we needed to pull permits they said no, the company would handle it. On installation day they were busted my *********** strike team for not getting the proper permits to complete the work. American tubs asked if they could. Pay me $2000 to pull my own permit since the city wouldn't let them do it without a mast plumber or something. They removed my tub (cut up in 3 parts) my restroom door and toilet. Along with all shower head/accessories. I have this on video surveillance from in my home as well. I gave them MANY opportunities to finish the job and made my self widely available. They came to my home with multiple people who did not complete the work. I asked for repayment for repairs since they left my. Restroom in WORSE condition then when they got there and they only offered my $1000 Deposit which will not cover replacements and installations of replacements.Business response
10/17/2022
Business Response /* (1000, 5, 2022/04/18) */ "We are disappointed to hear that you were unhappy with our service. We tried to accommodate your needs and did several thousand dollars of construction work at no charge, as well as returning all funds. Although we were unable to come to an amicable solution, we wish you the best." Consumer Response /* (3000, 7, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am seeking the missing restroom door, tub and showerhead that was taken by American Tubs on 2/2022.Initial Complaint
12/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Bought a soaker walk-in tub from American Tub *********************** Full price ******* One Thousand dollars was deposited Total amount of loan is ******** **************** I drove to the showroom/main office in June 2021. At that time, I was assured by the representative ****** ******* (sp) that I would be able to pay this amount off in 12 equal payments, without interest. I did not hear from anyone there until August, when the work proceeded in my home. I kept asking when I would get an invoice from them as I was eager to get the payments in and paid off. There were many weeks of signing applications over and over as the signature page was faulty. What I believe happened was that the original loan, which contained the phrase able to pay the entire loan in 12 monthly payments, without interest, got lost, and subsequent standard forms were sent to various loan businesses. I ended up with loan picked up from the broker, *****, by *****************************. It was not their fault that I am now being charged with 6.99% interest. That is the application that they received, and is the one upon which the current loan is based. I spoke with a very able lady at *******, but she was not authorized to process any complaint. I was told that the only way to correct this mistake was for American Tub to cancel the contract and begin a new one with the 12 months interest free phrase written in. My complaint is that the representative at American Tub, *******, does not answer her phone (she never did) and does not answer calls. This is entirely unfair to me, it was a sacrifice to buy this tub ****************** and I don't wish to pay 6.99% when I never should have been charged. But one has to start with a representative from American Tub. More than one person has tried. I was in contact with Merchant Services who also tried to reach *******. To no avail. This organization must be pressured to do their duty. I am asking you to pursue this on my behalf.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.