ComplaintsforKnight Claremont Chrysler Dodge Jeep Ram

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  VIN# ***************** 2022 Ram 2500 Laramie Mega Cab Since I have purchased this vehicle I have performed 4 recalls. I am currently on the 5th and this is where my problem is. My vehicle registration tags expire April 2024, the registration has been paid but my tags cannot be renewed since I cannot get my truck smogged due to a check engine light on due to a particulate matter sensor being faulty. The truck was taken in to the service center in February of 2024 and the part was ordered. It is now two months later and when I called the dealership regarding its delivery they told me there has been people waiting since 2023 for the same part and that I would likely be waiting a year as well. So as of May 1, 2024 I will no longer be able to drive my truck due to its expired tags that I cannot renew until the service is completed which may take up to a year. This is now affecting my life and my ability to conduct business as I need the truck everyday for work and personal use

  Business response

  05/01/2024

  To whom it may concern, 

  Issue has been resolved. Customer has been contacted, parts have arrived from the manufacture and customer vehicle is in the service center getting repairs completed. 

  Thank you. 

  ************************;

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was dropped off 9/8/23 for a diagnosis, per our warranty company, we signed saying we agreed to a $275 diagnosis fee, our vehicle extended warranty is covering 2.5 hours plus a part they DID NOT install according to my original completed paperwork from the dealer, and now they are holding my vehicle and will not release it until I agree to pay an additional $570 for diagnostic fees, plus my warranty companies deductible. I never agreed to any additional charges and they refuse to release my vehicle. I have tried contacting any type of management however I have been able to reach anybody via phone, email or in person. I have been calling daily for updates since 9/9/2023 to speak to anyone for updates and it would take them a week to return or respond to my calls with no answers

  Business response

  03/13/2024

  To whom it may concern,

  After reviewing the customers concern, I found that the customers 3rd party warranty approved part and repair labor time. 3rd party warranty stated customer would be responsible for diagnostic time and deductible which was $570. Technically this is an invalid complaint, this complaint should be on the customer 3rd party warranty. We do not have control on what they approved and what they do not approve.

  Oil Pressure switch was replaced. Technician topped off oil at no charge to the customer.  

  Please let me know if you have any questions. 

  Thank you,

  Rosie 

   

   

• Initial Complaint

  05/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  - April 29, 2023 - At the time of service my ignition key was broken by the service tech - Service Manager was made aware of my key being broken. He agreed to order a new key since they didn't have any in stock. I went back to the dealership on 5/3/23 since I had not heard from anyone at the dealership. I spoke with the service manager and he said the key hadn't come in yet and he would call but it should be in within the next couple of days. It's been 14 days and haven't received any updates from the service manager. No one from the service department will answer the phone and they do not allow for voicemail. I've had to call the sales department to get someone to answer the phone and they say they've walked over and given my message to the service manager but he hasn't responded.

  Business response

  03/13/2024

  To whom it may concern, 

  Service manager at the time is no longer with our dealership. We have all new management. Key Fob was not in stock at the time the customers vehicle was getting repaired. Once key fob was available customer was notified. However, since the service manager is no longer here there is no proof of the customer was being updated. Ever since new Management started communication has become a lot better to customer. 

  Please let me now if you have any questions.

  Thank you

  **********;

   

  Customer response

  03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is complete. I do not agree with them contacting me but I eventually received a new key fob after repeated calls and visits to the location. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On January 17, 2023, I bought a used 2021 Jeep Wrangler Unlimited Rubicon from Knight Claremont Jeep. It has been by far the worst transaction in my life buying a vehicle. I walked into the dealer with a blank check from ********************* and 800 plus credit score, they refused to work with my bank and made me get a loan from a bank they recommended. I signed all the paperwork and two weeks later I received a letter from the bank the dealer recommended stating that I was disqualified from the loan because I was not a resident of the nearby area. So, I called my bank, and they took over the loan right away. They received a check from my bank, and I kept my vehicle. The issue is that since the loan was transferred to my bank, I had to cancel the warranty and gap from their dealer to get them through my bank. After almost three months and multiple phone calls every week, I'm still waiting for such refund. However, this is not the worst part. The worst part is that I'm still driving with temporary plates because they never completed the process on their end and the *** has not issue plates for my vehicle yet. I went to my local *** office and told them about my situation to what they said there is nothing they can do if the dealer does not complete the process. I have 5 days left before my temporary tags expire and I'm not sure what to do.

  Business response

  03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new General Manager, Sale Manager and Salesperson.  Customers will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our dealership with the best customer service possible.
  Please let me know if you have any questions. 
  Thank you 
  Rosie
  
  
  
  

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a $100K truck in early December and were told it had specified items or that items that the truck did not have could be added later if we wanted. We believe him since the truck was sitting in the showroom and cost more than most trucks on the lot. We bought the truck after asking question and being told one thing just to drive it home and find out it does not have item's we were told it came with. Such as heated seats, LED exterior lighting and the remote remote start. We called the dealership the following morning and speak with the Saleman who told us the car had those items included/or could be added and was told to just come in the following weekend and would get it worked out. So, we did and found out the items we wanted to add did not have the ability to be added as like we were told by ******. So the ** for the sales steps in and states if I agreed to pay for the parts they would pay for the labor to get installed the items we could get and sorry about the others we can't. Because of that they would pay and install for the remote start. I wasnt happy but it was better than nothing. **** quotes me **** for the heated seats with leather and another 500 to 700 for the LED lights and provided a rental. You can see the text messages that are time stamped to my wife moments after **** and myself spoke.I pick my truck up today (which is a week longer than was told) and no remote start was added, they did the heated leather seats, Led package and then are now billing me for the install of the running boards i purchased at time of sale. Which you would think the installation should be covered when a price is included into an auto load. But not these guys. I am looking to pay what Knight quoted me which is backed up by text messages to my wife on days i spoke to Dodge. I was never provided a written quote only ***** verbal. So I would expect anyone to have sticker shock after my quote more than doubled and did not get everything i was promised.

  Customer response

  02/02/2023

  No we have not been contacted to get this resolved by the dealership. They are refusing to return calls.

  Business response

  03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new General Manager, Sale Manager and Salesperson.  Customers will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our dealership with the best customer service possible.
  Please let me know if you have any questions. 
  Thank you 
  Rosie
  
  

• Initial Complaint

  10/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had purchased an oil-service package thru the previous dealership (**********) which included 3 oil changes. I had used one & had 2 more left. I made an appointment for an oil-change thru the new dealership's website (Knight Claremont), the cost came up as $0 likely because I have the service package. I showed up for my appointment and ************** (service person) told me they would not honor the service package & I would have to pay the difference of ~$55. I contacted Ram/Dodge/Jeep customer service & was told Knight dealership should honor the contract. Poor customer service.

  Business response

  03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new Parts and Service Director, new Shop *******, new technician and new advisors. Customers will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our service drive with a safe vehicle. 
  Please let me know if you have any questions. 
  Thank you 
  **********;
  
  

  Customer response

  03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is in regards to the mentioned dealership failing and refusing to repair mechanical damage that was done to my vehicle while it was in their care. I have spoke to the dealership regarding the issue. The original repair for an ********* (Emissions part) was done on 08/11/22 and picked up on the same day. Upon picking up the vehicle, we drove it home and parked it. We left for a trip on 08/13 and returned on 08/16 and was not driven during that time. ******** proceeded to drive the vehicle approximately 4-5 miles to drop off and pick up ******************** on 08/18. Upon returning home, we discovered the vehicle was leaking oil. We decided to stop driving the vehicle. I proceeded to contact the dealership and explained that the vehicle was now leaking oil, and explained that our vehicle was running good and not leaking oil prior to dropping off for service on **************** 08/11. The dealership initially denied causing the damage, and stated they would contact me with an update upon speaking with management. We waited for a response for several weeks with no update. I always needed to call myself for an update. On one call I was referred to their customer relations department who advised that they could not help because this was an issue with the dealership themselves and not a warranty issue. I was placed on a three way call with the dealership (Service Tech ************) on the phone call, ************ admitted fault for the damage and stated they THEY failed to advise us of the damage/leak. I was later contacted by "*****" from the dealership management. ***** stated that the dealership is willing to provide the parts for the repair but I was responsible to pay approximately $925. Reason for this complaint is, I feel that I should not be responsible to pay approximately $925 for a repair when the damage was done by the dealership and admitted fault. I also feel that the dealership is failing to update me in a timely manner in orde

  Business response

  09/22/2022

  Business Response /* (1000, 5, 2022/09/19) */ Dealership sold to ***************** on 6/14/22 ************ Claremont CDJR is no longer in business. Consumer Response /* (2000, 8, 2022/09/21) */ Resolved

• Initial Complaint

  09/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took my jeep to this dealership (formally named **********'s) and now called Knight's Claremont Chrysler, Dodge & Jeep dealership for a service which was an oil change the technician who performed this stripped my oil pan bolt resulting in another Jeep dealership replacing my whole oil pan but the original dealership refuses to reimburse me for the oil change service of 106.85 and I had to get a rental car which was 150.00. I've tried on several attempts to get this resolved with the service manager ******. He kept on insisting that I might have got another oil change from another dealer since then and they supposedly did the damage. He was very rude and insulting. I've called multiple times to speak with the general manager ****** and he has not called me back. I'm looking to get the reimbursement of 106.85 plus the 150.00 for the rental car due to them being the main reason behind my damage.

  Business response

  09/19/2022

  Dealership sold to Knight Auto Group on 6/14/22.
  John Elway's Claremont CDJR is no longer in business.

  Customer response

  09/26/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The same technician works there and the same advisor who assisted me is there. The company might have been sold but I verified the same people involved in the matter of damaging my car. I would like this dealership to take ownership. Service manager hector made me feel stupid, the GM Blaine never called me to follow up. This matter makes it very disturbing that a dealership can damage a consumers car and get away with it.

  Business response

  10/19/2022

  Business Response /* (1000, 5, 2022/09/19) */ Dealership sold to Knight Auto Group on 6/14/22. **********'s Claremont CDJR is no longer in business. Consumer Response /* (3000, 7, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The same technician works there and the same advisor who assisted me is there. The company might have been sold but I verified the same people involved in the matter of damaging my car. I would like this dealership to take ownership. Service manager hector made me feel stupid, the GM ****** never called me to follow up. This matter makes it very disturbing that a dealership can damage a consumers car and get away with it.

  Business response

  03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new Parts and Service Director, new Shop foreman, new technician and new advisors. Customer will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our service drive with a safe vehicle. 
  Please let me know if you have any questions. 
  Thank you 
  Rosie 
  
  

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5-5-22 i dropped my car off for maintenance regarding my start stop indicator light. I contacted the dealership everyday for a week to see if they had any updates on what was wrong with the vehicle. The service advisor Mr. ******** did not return my calls until i asked to speak to a manager. It was here that the service adviser stated the reason for the light indicator. I informed them that they had already fixed that issue in February. He then stated it was the module in the vehicle and i asked why it took them a week to tell me they found the issue. He could not provide me when an explanation. On 5-11-22 i finally picked up my vehicle and notice that the mileage was 1000 miles over the mileage that i dropped it off at. I dropped the vehicle off at 54634, and received it at 55673. Ive attached photos of the mileage they submitted using their mileage indicator which stated the exact same mileage the service adviser listed on the vehicle information sheet. When i called to ask why my vehicle was 1k miles over they could not give me an explanation. It is here that i ask to speak to the Service Manager Mr. ******. He informed me that they will investigate. After a day he contacted me and informed me he checked the camera and notice the car was taken by a service rep. For 1 hr and 14min and there was also a lapse in there system which they couldn't account for a time. After about 4 days the ** ****** contacted me and stated they couldn't give me an explanation as to what happened. On 5-20 the ** ****** called me and said what could they do to make things right. I informed them that i wanted them to reimburse me the $380.38 i spent on repairs, 6 months of service and for them to pay my car note for 2 months, 1000 is what i would spend on mile in two months. Mr. ****** contact me a short time later as stated the service adviser and the indicator was incorrect and they contacted they manufacturer and they indicated the car came in at 55k miles which is incorrect

  Business response

  02/01/2023

  Business Response /* (1000, 5, 2022/05/23) */ Dealer verified miles that was written dn was wrong and dealer only put approx 50 miles on vehicle. Customer just wants something for free. They also say they take pics of mileage everytime for drop off and pick up but forgot to take pics this time for drop off. Consumer Response /* (3000, 7, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attached is my proof that my car was dropped off at 54, 634 miles on 5/5 and received at 55 673 miles on 5/10. Ive attached a photo from my phone showing the extra mileage. This proof shows the invoice i received from ********** Claremont and a photo taken on the day i received my car with a photo stamp indicating 1000 over. Please view invoice #******* which states the mileage being 54634. This mileage was produced by a sevice rep Mr. ******** and confirmed through the company's indicators which i was told was very accurate. If they are not reporting the correct mileage on pick up and drop off then they can potentially cheating people out of there warranty repairs. I am disappointed to know that they assume i have something to gain from this incident, if anything ive lossed miles on my vehicle that i can never gain back. An employee took it upon themselves to joy ride in my personal vehicle. I am a victim and should be treated as such and would also like an apology from all those involved. As well as the footage of my vehicle being taking off the lot during the time frame they are stating. Business Response /* (4000, 9, 2022/05/31) */ Only mistake the dealer did was take the miles form a night drop off envelope and not off the actual car. We had Chrysler pull data that verified it. Consumer Response /* (4200, 11, 2022/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ive requested the the proof from the dealership from Chrysler but the manager has not responded. I would like this copy so i can inform my car insurance company regarding the misusage of my mileage. From a customer point of view i do not want this done to any other customer and the fact they are not taking responsibility and not providing proof is very disappointing. This company should be investigated regarding this matter because this may have happened before. At this point PROVIDE ME PROOF. I would also like *** to investigate this dealership for wrongfully using customer vehicles. Please also note that 50 miles is also an excessive amount of miles as well, it should have only been less then 20 miles put on the car.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/4/20 Originally took my truck for transmission replacement under my extended warranty which cost me about $*****, **********'s Claremont Chrysler Dodge Jeep Ram, the truck has not been reliable or safe ever since. 11/18/20 Driveshaft lost a couple of bolts due to the technician left driveshaft and other bolts loose and crossed threated motor mount bolts. A new driveshaft was replaced. Returned in January due to noise concern and had the vehicle driven and had all bolts tightened again due to a couple of more bolts loose/missing, test drove with Hector after repairs and we could not hear the noise. Due to this being our only vehicle it has been difficult to take to dealer, specially for an intermittent concern, the transmission has gotten worse and worse and is not safe to drive as it has a loud whining noise after warm and intermittently has harsh downshift which made me almost hit the car next to me on the freeway because the transmission slipped on an uphill. 8/23/21 Took to dealership to get inspected and did not get an answer in 5 days. 8/27/21 I went to the dealership to get an update as my calls were not being returned, I test drove with the technician (**** I think) and pointed all the problems we drove and was able to get the problems to occur, technician stated that the noise was not normal. After our test drive, Hector and technician stated that I would need to drop off my vehicle, but because this is my only vehicle I would need a loaner and there was none at the moment, 9/7/21 Hector follow up with trying to get me a loaner but that was the end of it, 7 text messages and 4 calls later along with the videos showing the problems, I have not had any communication back from Hector or anyone at the dealership or Jeep Consumer Affairs. 2 months passed and no fix. This is my only vehicle which I carry my two girls to their softball games/practices. All I asked dealer was to have the issue fixed and provide me a rental until it gets properly fixed.

  Customer response

  11/18/2021

  Following up on complaint, No one at John Elway's Claremont Chrysler Dodge Jeep Ram has contacted me on this issue. My transmission is getting worse by the day and they do not seem to care.

  Business response

  11/29/2021

  Consumer Response /* (-5, 8, 2021/11/18) */ Following up on complaint, No one at ***********s Claremont Chrysler Dodge Jeep Ram has contacted me on this issue. My transmission is getting worse by the day and they do not seem to care.

  Business response

  03/13/2024

  To whom it may concern, 

  Our Dealership has all new Management and mostly new employees. Dealership has a new Parts and Service Director, new Shop foremen, new technician and new advisors. Customer will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our service drive with a safe vehicle. 

  Please let me know if you have any questions. 

  Thank you 

  Rosie 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩