Business ProfileforGB3 George Brown Sport Clubs

My complaint is about GB3. I have had a membership for many years. I used to go to the Milburn facility. In March 2020 - when the Covid 19 pandemic began in earnest, I was advised not to go to the gym because I have many high-risk health conditions making me at risk for Covid. In September 2020, I called the gym to cancel my membership. They told me that I had to go to the gym to cancel. Thinking I had no other option, I just let the $29 per month debits continue. In the Spring of 2021, I called again to cancel. They said I had to come to the facility in person to do so. Finally, on January 24, 2023, I finally went to Milburn gym and completed the Request to Stop George ***** Sports Club Membership Dues. I asked the young woman at the front if I could get a refund for any part of the time during Covid restrictions. She gave me the number to a corporate office. *** *** **** where I could ask about a refund. During the call, I was told that I could have called corporate at any time to cancel or I could have appealed to the corporate office directly. This was news to me. No one at the gym ever told me I had the option to go through corporate. Corporate office! I called to ask for a refund or partial refund due to the highly unusual worldwide crisis - something none of us has ever experienced. She said no, but she would ask George ***** about my request and call me back. I have not heard back from Mr. *****. I am hoping you can help me get a refund for 2020 - 2022 (at a minimum).