Customer ReviewsforNo Surrender Laser Tag

I am very disappointed to write this review. We’ve had previous birthday parties at this location and never had any issues until today. We encountered multiple problems here and the staff and manager handled it Very unprofessional. When we were asking them to clarify certain things that just didn’t make sense to us they immediately wanted to give us a refund shut us up and have us leave. the staff did a poor job at communicating and assisting with the party. We booked previous parties here before so we knew what to expect we had no host in our room. They changed us party rooms after already decorating. We were told that we could not have decorations up, but they would make an exception for this one time which didn’t make sense to us because we’ve had multiple parties here and we’ve always been able to decorate. The staff was very young and they were constantly talking in groups amongst each other, and did not bringing out pizzas, game cards, waters and would often just disappear and never come back. While our family members were setting up for the party we were told that it would be an additional $150 to have extra people in the room while setting up when that’s never been an issue before. On top of that the staff continuously tried to talk to other family members about an additional charge, even after telling them to redirect their questions to the parents not other people. Therefore, we were a little bit frustrated after dealing with all of this, and we began telling the staff we would like to speak to the manager, which caused the young girls that were helping us with our party to cry, so when the manager came to speak to us, she basically told us that we would have to take all our things and leave with our money back. The biggest issue that I had was that if we were so rude to their staff why were they asking us to leave 20 minutes before the party was over. They only wanted us to leave when we started asking to speak to the manager.

My family (including my wife and two kids ages 5 and 9) along with 9 other families with kids just experienced an absolute horrific incident at No Surrender Laser Tag in Clovis, Ca. A birthday party was booked in a one month advancement for my daughter, and I had visited the establishment on two occasions (before the date of the party) to confirm all the details of the party (including goods, services, and pricing) that was to take place on that day. Upon arriving on the day of, our party was met with poor communication amongst management, a “surprise” fee of $150.00 after the arrangements were made, and poorly managed customer service. Indeed, these issues were met with utter disappointment, and strong disagreements with management. I, personally, was even accused of being “under the influence” after several complaints were made. In my opinion, the whole situation could’ve been avoided with an easy accommodation for my party. Instead, we were met with forceful intent to leave along with all 9 of the included families that had no affiliation with the complaints at hand. Underaged children were frightened and other unaffiliated customers were jeopardized as a result of this poorly managed situation.

Very poor customer service, very poor party service & very poor communication.