Customer ReviewsforLithia Nissan of Clovis

Wish I could go back in time and not go to this dealership! Its been such a pain brought a used truck havent even had it for 2 months and having problems and they cant even give me an update with for it theyve had it for 2 weeks now luckily my mother has a extra car to lend me but its time to give it back how Im I suppose to get to work now crazy my service advicer cant even return my call

Your feedback means the world to us! ?? I understand your frustration, and I genuinely want to address it. Let's chat directly to dive into the details of your visit and find a resolution. Feel free to reach out to me at the dealership whenever it suits you.Respectfully,*************************** Owner Loyalty Manager Lithia Nissan of Clovis ?? ************************************** ************

This dealership have bad customer service from salesmen, receptionist, online chat room, service parts people to their managers, they also lied about how their car has been through a multipoint inspection. Upon taking the car home, the very next day, I have noticed that it was driving funny, took it in and it ended up needing an alignment, few days later, it started making brake noises, traction light and alarm sound would turn on randomly, took the car in and they were only able to repair the back tail light because it was on the due bill, but all others, they can't do anything unless I want to pay out of my own pocket, with being having the car for only 22 days and with 60 day dealership warranty, they still won't honor that for me, they also gave me a spare key which has NOT been programmed either and for me to get it programmed I'd have to pay for it? With the 60 day warranty that came with the car, I have been told over and over by their financial person ****** and service person **** that it only covers minor thing that is due to safety concern, isn't the brake noise a safety concern? I have looked at my contract and warranty, it states "The selling Dealer agrees to warrant the above described vehicle against any Mechanical or Electrical component failure". What exactly does that mean since they are refusing to fix the issues for me? This dealership has made me loose trust in human kind and especially dealerships :(

Thank you for sharing your experience with us at Lithia Nissan of Clovis. We understand your frustration, and we genuinely value your feedback. I'd love the opportunity to connect with you directly and delve into the details of your visit. Feel free to reach out to me at the dealership at your convenience.Best regards,*************************** Owner Loyalty Manager Lithia Nissan of Clovis ?? ************************************** ************

Purchased an 84 month battery the battery is only 5 months old for about ****** plus install, went in today the wanted another ****** to test on the vehicle. If there not going to honor the warrenty period and prorate the difference to the customer what was the sense of purchasing it, not happy with the way there service department is ran they should have given us a pro-rated offer on what we paid

We genuinely appreciate you sharing your experience with us at Lithia Nissan of Clovis. Your feedback is crucial, and we completely understand any frustration you may have encountered. We value your perspective and would love the chance to connect with you directly to delve into the specifics of your visit. Please don't hesitate to reach out to us at the dealership at your convenience. We're here to listen and ensure your concerns are addressed to enhance your overall experience.Respectfully,***************************** Service Manager Lithia Nissan of Clovis ***************************************** ************

Worst, dishonest, place to buy a car if you can get them to sell you one. 1st took 3hrs and many calls just to tell me if they had a car they had listed. Then tried to add ******* to the listed price. After many calls and several hours we agreed on a price and I gave ****. Deposit. They would call me in a couple of days once vehicle was inspected and detailed. I had to call days later only to find out they sold the car and had not refunded my deposit.

We do not see this transaction and would like to discuss this more. Please reach out to me at the dealership at your convenience.Respectfully, *************************** Owner Loyalty Manager Lithia Nissan of Clovis *********************************** ************

This company is terrible. Lied about Warranty, and car we got was said to be in great shape. Ask them about clunking noise in back said it was a plastic piece hitting, no problems found. Found out after buying it needed sway bar bushings for the rear end. Don't do business with this car dealer. They'll say anything to sell used cars. .Called them many times never returned call. Beware

Thank you for taking the time to review your experience with our staff at Lithia Nissan of Clovis. Your frustration is completely understandable. I would appreciate the opportunity to speak with you directly to discuss the details of your visit. Please reach out to me at the dealership at your convenience.Respectfully, *************************** Owner Loyalty Manager Lithia Nissan of Clovis *********************************** ************

BUYER BEWARE!! They will add SWAT GPS and Glass Coat to your purchase despite telling them over and over again you DON'T want it. We bought a used vehicle on 12/1/23 and we repeatedly told ******** and ****** we didn't want these coverages.. they added an additional $2,000 on to the amount to be financed.. When we called them, they had a rehearsed statement of why it couldn't be removed. As I go through all of these reviews on the BBB website, I see this is what they have done to many people..

Thank you for taking the time to review your experience with our staff at Lithia Nissan of Clovis. Your frustration is completely understandable. I would appreciate the opportunity to speak with you directly to discuss the details of your visit. Please reach out to me at the dealership at your convenience.Respectfully, *************************** Owner Loyalty Manager Lithia Nissan of Clovis *********************************** ************

DO NOT BUY FROM THIS PLACE. My husband bought a truck here last week. Clovis is 2 hours from where we are, so they picked him up and took him there. They swore up and down the truck was fully inspected and ready. When he got there, the truck was filthy with spiderwebs. They insisted they would clean it before he drove it home. Once there, they upped the payment, and informed him that there would be no warranty available because it has ******* miles on the truck. We were hesitant, but he had been there ALL DAY and would have no way home, so he purchased it in good faith that they had done their due diligence inspecting it. 8 days later and the truck is broke down and in the shop costing us an additional $2,600 for the engine to be worked on! My husband tried calling to ask if they would do anything to make this right as they sold us a lemon, and we were told "That's the risk you take when buying a used car." WORST SERVICE EVER.

Thank you for taking the time to review your experience with our staff at Lithia Nissan of Clovis. Your frustration is completely understandable. I would appreciate the opportunity to speak with you directly to discuss the details of your visit. Please reach out to me at the dealership at your convenience.Respectfully, *************************** Owner Loyalty Manager Lithia Nissan of Clovis *********************************** ************