ComplaintsforMindBody Matrix
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 13, 2022 I Purchased 9 bottles of MindBody Matrix Capsules for $337.36 with a 6 month Guarantee to relieve pain and reduce inflammation in my Shoulder and Back. I used 3 bottles without any results. I wrote to Mindbody Matrix asking for a refund of my $337.36 on Aug. 1, 2022. I have sent MindBody Matrix 4 emails asking for my refund, but nobody will reply to my emails. I warned them the last time I sent them an email that IF I didn't receive my refund or get a reply to my email I was going to report the business to the Better Business Bureau. I have NOT received a Reply or my refund, so therefore I am submitting this complaintBusiness response
09/23/2022
Hello,Thank you for contacting our support team on behalf of this ClickBank customer. The customer had multiple email threads and one was incorrectly filtered within our google email. The customer has been emailed as we have pushed the refund status within the ClickBank platform. If there are any other questions we can answer, please feel free to reach out to our team.Sending you Peace,MindBody Matrix TeamCustomer response
09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
5700 E Appaloosa Ave
Clovis, CA 93619
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.