Business ProfileforCYCLEBAR

I signed a two month contract with cycle bar Aug 20,2022 that was suppose to start Sept 1, 22. I booked a ride on Sept 10, 22 and had a really bad experience with the staff that day. The staff is rude, arrogant and inexperienced with handling cancellation requests properly. There was no one at the front desk to assist the customers so I waited for someone to assist with canceling my membership since I was told cancellations needed to be done in Person. The employees were huddled in a group and gossiping about a member. I didn’t realize until later, they were gossiping about me. I requested to cancel my membership and the front desk attendant said ok and pulled up an electronic document with a final billing date to sign. I signed and never returned due to health issues and other obvious reasons. Two months later, my credit card is still being charged. I called the cycle bar to clarify what happened and of course there is no recollection or cancellation on file. Even though I have not visited the cycle bar since Sept 10,2022 and it is now Nov 8, 22 the manager/owner refused to refund for the month I was charged and still cannot resolve what happened. This company is dishonest and untrustworthy. Copies of everything needs to be collected because the staff do not handle requests accordingly and lie that they don’t remember you ever requested to cancel.