Business ProfileforClub Pilates

I am writing you regarding the dispute I have with Club Pilates. I put my membership on hold with them in November. For the next three months they charged me $15 per month. In January I called and told them I wanted to cancel my membership. I was told I can’t cancel while on hold so I had no choice but to pay for one more month, and at that time made it clear that i wanted to cancel….. I used Club Pilates for that month. My last time in the club was Feb 12. I gave my 30 days notice in January and they withdrew $199 on 1/14. I thought I was done, and February 12 was my last day. Much to my surprise they withdrew another $199 on 2/14. When I called they said I didn’t sign a form so until I did that they would not accept my notice to stop. This was the first time I heard anything about a form despite the fact that I told them several times that I was canceling. I had a very heated argument with the manager, but she had no intention of listening to what I had to say and most of all she was not going to refund my $199. She refused to give me the owners phone number or let me talk to anyone else. She said there was nobody else to talk to which was hard to believe since she said she was just a manager. In all honesty I felt I had done what was needed to do to cancel the membership. I signed the paper and then was told my membership would be canceled in 30days. By this time February was gone and I had paid $199 and had not even set foot into the club. She wanted me to pay another $199 so at that point I called the bank to cancel auto withdrawal. I then received a note saying that they would not accept my cancellation until my account was in good standings and because I had stopped any withdrawals from my bank it was not, I am still get notices that I owe over $600. I believe that I have done everything necessary to cancel my membership. The manger says they record the conversations, and I was told I needed to sign, but there web site doesn’t say that.